Sr. Manager, Program Management

Journey with us!Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

Position Summary:

We share a passion for creative thinking, disciplined execution, and operational excellence that drive continuous improvement across our global fleet. The Senior Manager, Program Management supporting Program Performance plays a critical role in enabling this ambition by managing the programs and projects that raise Newbuild Solutions' capability for the corporation, and by ensuring those programs deliver against their commitments for speed, quality, cost, and risk
.

The Senior Manager proactively strategizes, plans, manages, and drives a portfolio of high-profile, multi-departmental initiatives that improve how Newbuild Solutions develops and delivers on the portfolio. The role is accountable for managing all aspects of program planning, tracking, and status reporting, and for translating data into insight, insight into action, and action into sustained performance improvement. The Senior Manager is expected to use the company's approved AI tools as a routine part of this work — to analyze program data, model scenarios, surface risks earlier, and shorten the cycle from raw status input to executive-ready insight — while retaining full ownership of the accuracy and judgment behind every recommendation.

Managing a small team of program, performance, and process improvement professionals, this role partners closely with Program and Project Managers, Technical, Supply Chain, Finance, Design, Mission Control, Transformation Office, IT, Product Development and Operations (both shoreside and shipboard), and independently maintains relationships with key stakeholders at the Director, Vice President, and Company Officer level. Functioning as an in‑house process driver and coach to matrixed operating department representatives, the Senior Manager must be able to work within an existing structured process framework while bringing the skills to innovate, challenge ways of working, strengthen execution discipline, and embed a culture of accountability, transparency, and continuous improvement.

Essential Duties and Responsibilities:

• Leads, mentors, and provides overall direction to a small team (Associate up to Manager level) responsible for the day‑to‑day execution, analysis, and reporting of assigned programs and projects.
• Manages the full lifecycle of assigned capability programs ensuring completion within the prescribed time frame and budget.
• Utilizes project management tools and industrial engineering techniques to develop and maintain program scope, schedules, milestones, deliverables, and overall project focus, while managing customer and executive expectations.
• Leads, coaches, and advises project teams on the recommended course of action in outlining goals, objectives, milestones, responsibilities, scope, risks, and tracking routines.
• Defines and implements performance management frameworks aligned to program objectives, focusing on schedule acceleration, quality improvement, and cost control, balanced with risk mitigation
  .
• Establishes and maintains integrated performance dashboards, KPIs, and leading indicators across speed, quality, cost, and risk dimensions, and reports on progress to senior leadership; uses AI tools to test and refine indicator definitions, identify correlations between measures, and reduce the manual effort required to keep reporting current.
• Drives cadence‑based performance and program reviews, ensuring timely identification of variances,…