Branch Manager - Service Plumbing

Location:
Miami, FL

Benjamin Franklin Plumbing is looking for an experienced Branch Manager to lead our Miami location. This is a key leadership role for someone who understands the plumbing industry, knows how to build and develop strong teams, and can turn performance data into action.

As Branch Manager, you will have ownership of the overall success of the branch, including people, operations, revenue growth, customer experience, and profitability
. You will lead a team of plumbing service and installation professionals while creating a culture where employees are supported, expectations are clear, and everyone understands how their role contributes to the success of the branch.

We are looking for a leader who is comfortable being hands‑on in the business, developing people, solving problems, and taking ownership of results.

Lead, coach, and develop plumbing service and installation teams to achieve individual and branch goals.

Build a strong culture centered around accountability, teamwork, communication, and performance.

Set clear expectations and provide consistent coaching, feedback, and recognition.

Conduct regular performance conversations and help employees identify opportunities for continued growth.

Partner with Talent Acquisition and HR to support hiring, onboarding, employee development, and retention.

Ensure new team members receive the training, tools, leadership support, and clear expectations they need to be successful.

Address performance concerns appropriately and hold team members accountable to company standards.

Oversee the day‑to‑day operations of the Miami branch and ensure the team has what they need to perform at a high level.

Manage staffing levels, technician scheduling, equipment, inventory, and other operational needs.

Maintain a safe, organized, professional, and efficient branch environment.

Ensure company processes, safety requirements, plumbing codes, and industry regulations are consistently followed.

Identify operational challenges and implement solutions that improve efficiency and performance.

Partner with other departments and company leadership to execute company initiatives and support continued growth.

Take ownership of branch revenue, profitability, and overall business performance.

Monitor key performance indicators and use data to identify trends, opportunities, and areas requiring action.

Coach leaders and technicians around performance metrics and help connect individual performance to overall branch results.

Review financial and operational performance regularly and develop action plans when results are below expectations.

Manage branch expenses and identify opportunities to improve efficiency and control costs without sacrificing service or quality.

Develop and execute strategies that support sustainable revenue growth and continued branch success.

Create a culture where providing professional, high-quality service is the expectation on every call.

Ensure technicians understand and consistently deliver Service Minds' customer service standards.

Address escalated customer concerns promptly, professionally, and with a solution-focused approach.

Review customer feedback and identify opportunities to improve service, strengthen customer relationships, and increase retention.

Previous plumbing industry experience is required.

Previous leadership or management experience with responsibility for both team and business performance.

Demonstrated ability to coach, develop, motivate, and hold employees accountable.

Strong understanding of plumbing service…