Loro Piana - Operations Manager, Miami Design District

Loro Piana is an Italian luxury Maison founded in 1924, known for creating the finest quality textiles, ready-to-wear collections, accessories, and bespoke garments. Our dedication to exceptional craftsmanship and use of the world’s finest raw materials positions us a leader in the luxury industry. As an iconic Maison within the LVMH group, we uphold a strong commitment to unparalleled quality and excellence.

General Purpose of the Position:
We are seeking an Operations Manager to join our team at Loro Piana. The Operations Manager plays a crucial role in upholding and managing operational standards within the store. You will contribute to the overall success of the business, support shortage reduction programs, risk management, and controllable losses. The Operations Manager will lead and provide support to the operations team, ensuring efficient execution of all duties, tasks, and projects related to operations.

You will partner with the store team and key retail leaders to ensure inventory needs are aligned with company standards.

Key Responsibilities

• Develop competency in auditing, shortage reduction programs, and system controls to ensure operational efficiency and compliance.
• Collaborate with Retail Operations and IT Functions to implement comprehensive stock team training programs, ensuring alignment with organizational goals.
• Manage store expenses related to profit and loss (P&L), including shipping/receiving costs, supplies, and alterations, optimizing expenditure within budgetary constraints.
• Drive results by establishing challenging yet achievable goals and objectives for the team, fostering alignment with company objectives. Analyze situations, provide clear direction, communicate expectations, and coach team members to achieve desired outcomes effectively.
• Regularly report Operations Key Performance Indicators (KPIs) to the Store Manager, providing insights for informed decision-making.
• Optimize store inventory areas by defining layout standards, product positioning, and inventory control procedures to maximize efficiency for sales and stock teams.
• Ensure adherence to company standards and policies in store operations, reinforcing compliance among team members.
• Evaluate operational procedures regularly, proposing and implementing enhancements as needed to optimize efficiency and effectiveness.
• Provide assistance and training to store personnel on operational systems, company policies, and procedures, ensuring a knowledgeable and skilled workforce.
• Support Risk Management programs, focusing on reducing incidents and associated financial losses, while maintaining a safe and secure environment for both employees and customers.
• Influence organizational change necessary to deliver results aligned with company goals, fostering a culture of adaptability and innovation.
• Support the development and growth of all team members, fostering a positive and productive work environment.
• Drive exceptional support to enhance sales and customer service, identifying and implementing efficiencies and best practices to deliver a seamless guest experience.

Skills and Abilities

Required

• 5+ years of operational management experience, preferably in a luxury retail environment.
• Proficient in Microsoft Office, SAP, and other digital tools.
• Excellent leadership, teamwork, and problem-solving skills.
• Strong knowledge of operations and inventory control.
• Ability to lift and move objects up to 40 pounds.

What we offer

At Loro Piana, we believe in fostering a supportive and rewarding work environment that values our employees' well-being and growth. We offer a comprehensive range of benefits including medical, dental, and vision coverage, fertility support, adoption and surrogacy reimbursement, tuition reimbursement, 401K match, and Headspace mental health support. Additionally, employees enjoy a generous product discount, exclusive LVMH discounts, and other tailored perks.

Compensation

Loro Piana uses the published salary range as a guideline to provide our employees with market-competitive pay while allowing for flexibility to recognize and reward various levels of expertise, performance, and tenure.
While the published salary range is a good faith reflection of the targeted salary level for the position, Loro Piana reserves the right to pay outside of the published salary range of $80,000.00 to $ USD per year.
EEO Statement

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