Executive Director, Enrollment Operations Systems & Technology

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The University of Miami, Division of Enrollment Management, has an exciting opportunity for a full time Executive Director, Enrollment Operations Systems & Technology to work remote.

The Executive Director, Enrollment Operations Systems & Technology - Central serves as the chief operations officer for the Division of Enrollment Management, reporting directly to the Vice President for Enrollment Management & Undergraduate Admission. The incumbent provides executive leadership and strategic oversight for all operational, technological, and data-driven initiatives that support the complete student lifecycle from inquiry through enrollment. The leader guides an integrated unit across systems and technology, student services, transfer evaluation, communications, and document management.

This position drives enterprise system implementations, cross-divisional partnerships, and continuous process improvements for Undergraduate Admission, Graduate Admission, and DCIE. The Executive Director develops robust data governance frameworks, predictive analytics models, and institutional reports that directly advance recruitment, yield, and retention goals. The role delivers enterprise Slate CRM and admissions operational support to end users across campus units.

Core responsibilities:

Serves as a senior advisor to the Vice President for Enrollment Management & Undergraduate Admission to support recruitment, marketing, admission, financial aid, and anti-melt strategies.

Leads the strategic planning and operational execution for Undergraduate Admission, Graduate Admission, and DCIE to align workflows with institutional priorities.

Provides strategic consultation on the graduate Slate CRM instance, collaborating with the Graduate School, UMIT, and program directors to define system governance and standardized practices.

Directs long-term enterprise system strategies across Slate CRM, SIS, and online application platforms for undergraduate, graduate, and continuing education operations.

Serves as the primary campus enrollment technology strategist, advising academic units on Slate functionality and workflow design.

Collaborates on cross-divisional committees focused on technology strategy, data governance, and system integration across all admission units.

Develops analytics dashboards, predictive models, and data strategies to support institutional enrollment planning and yield goals.

Supervises and mentors a team of full-time staff and student assistants while establishing talent development and succession planning initiatives.

Provides Slate CRM and admission system support, training, and troubleshooting to end users across diverse academic and student service departments.

Manages software vendor relationships, oversees contract renewals with legal and procurement teams, and ensures system performance standards.

Leads process optimization, quality assurance, and cross-campus stakeholder engagement to streamline operations and enhance the student experience.

Oversees data collection, reporting, and compliance practices while serving as the primary operational liaison to IRSA and UMIT.Represents Enrollment Management in high-level university meetings, strategic planning initiatives, and national higher education forums.

Ensures exceptional customer service for prospective students and families by monitoring service quality metrics, inquiry response workflows, and resolution times.

Establishes and continuously assesses the effectiveness of the internal controls…