Regional Business Operations Leader - T&I

The Region Business Operations Leader will be part of the WSP USA's Region and Regional T&I Leadership Team with primary responsibility for overseeing the successful delivery of projects and supporting the Region Leadership with all aspects of the P& L, including revenue generation, project margin, EBITDA, DSO, project delivery, staff utilization, quality and safety. The Region Operations Leader will work with the Regional and Office Management to aid Project Managers (PMs) in the successful delivery of quality projects, client satisfaction, and all operational aspects of the business.

This role can sit in any of our offices in the Southeast or West Coast.

General duties and expectations of the Region Business Operations Leader include:

• Support Regional Management, Region Management and Business Operations Leader (BOL) by providing consultation and reporting, including reporting on potential issues that could affect project or cost center performance.
• Support the Regional Business Development Director with assessment of opportunities and budgets.
• Partner with business lines on all operational aspects of the business.
• Support the identification of projects that need action plans, support PMs with plan development, and monitor high-risk projects working with the PMs, Office Leaders and Region Leaders to ensure successful margin preservation.
• Manage Region Project Delivery Manager (PDM) team, monitor PDM project activities/reviews, identify and train new PDMs as needed.
• Support Region in reviewing and development of actions to lead and improve cash flow
• Assist Project Delivery and Excellence (PED) for regional project operations consistency and reporting.
• Provide project and Region financial analyses and coordination with Region Finance Director.
• Participate in development of the annual budget process to include forecasting, monitoring, analysis and recovery planning.
• Travel to Region offices as necessary to perform Region Operations Leader (ROL) duties.
• Contribute to the continual improvement and implementation of the Project Delivery process.
• Identify and implement opportunities for enhancement of overall project performance and project management practices.
• Promote and monitor project-based quality processes.
• Perform other related duties as directed by the Business Executive, Region Leader and Business Operations Leader, Key performance indicators include EBITDA, Organic Growth, Days Sales Outstanding, Utilization, Backlog, promoting Inclusion & Diversity initiatives and adherence to WSP’s Guiding Principles.

• Project Managers
  • Support PMs with pricing model development and review. The goal is to maximize margin and pricing to win. Pricing should be focused on providing Direct Labor Multipliers (DLM) to meet business line budget expectations.
  • Support PMs with the review of proposal development relative to RDOA triggers, Region/RCR/GAP review materials and scheduling of RDOA review meetings.
  • Support PMs with the opening of project opportunities and projects in Horizon.
  • Provide operational training when appropriate.
• Local Business Leaders (LBL) Support
  • Support LBLs in personnel issues and operational items as needed
  • Travel to various offices/cost centers as necessary.
• Finance
  • Coordinate with Region Finance Manager (DFM) and Project Financial Analyst (PFA) Manager to facilitate proper financial data exchange.
  • Take necessary actions to lead and improve cash flow.
• Project Delivery Managers (PDMs)
  • Coordinate with Project Delivery Managers (PDMs) to:
  • Monitor that appropriate Project Reviews are being conducted in the region.
  • Oversee PDMs and confirm they are performing their duties.
    • Identification of…