Office Operations Leader — Service, Team

Benefits:

• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development

This position is for Servpro Office Manager/Administrator who will be responsible for

Daily Operations
Staff management
Customer service for restoration and constriction projects
Managing job files
Support production crews to ensure profitability and customer satisfaction.

Key Responsibilities

• Operational Management: Direct daily office operations, including coordinating staff schedules and overseeing job management software.
• Customer Service: First point of contact for clients, handling calls and managing customer satisfaction.
• Staff Leadership: Recruit, train, and motivate staff, such as Office Coordinators, crew, etc.

Common Qualifications & Expectations

• Experience: Previous experience in office management, ideally within construction or restoration service industries.
• Skills: excellent communication skills.
• Environment: Fast-paced environment often balancing multiple restoration jobs simultaneously

Some Xactimate knowledge is preferred
Previous Servpro experience is preferred
Knowledge of some industry common software is preferred