Service Manager

We keep on growing because we only hire the best, and our customers love us for it. We’ve been at this a long time! You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. How much we inspire ongoing training and education.

How it feels to have customers rave about you and demand that you’re the only customer service representative they’ll work with. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.

Barker and Sons Plumbing has been serving Orange County since 1983. Solving problems for our customers, doing the job right and standing by all of our work 100% - it’s just what we do. "We do great work…because we’ve got great people."

The Service Manager position is a front-line leadership role responsible for training, coaching, and developing our Field Operations Staff. The position oversees all sales and service processes, communication between office and field staff, efforts to meet field KPIs and compliance with field policies and procedures.

• Teach Barker & Son’s service model process to incoming technicians.
• Conduct weekly ride-a-long training.
• Actively monitor proper execution of the sewer sales process by all camera technicians
• Recruit, hire, train and improve the field technicians.
• Partner with Dispatch to ensure opportunity process aligns with field performance.
• Actively engage in daily meetings to review numbers and communicate daily action plan.
• Facilitate the onboarding process for new technicians.
• Review critical data with the Operations Manager and conducts targeted coaching and feedback.
• Drive team performance to achieve all business goals and objectives.
• Work directly with Operations Manager to develop weekly meeting schedule with content in place for 90 days.
• Meet regularly to review key performance indicators, performance management and individual employee development plans.
• Identify performance gaps for apprentices and technicians and develops training programs to address those needs.
• Establish adequate staffing and retention models to meet customer needs.
• Serve as a liaison between customers, technicians, and staff; ensuring service issues are being handled appropriately.
• Train, develop and hold your team accountable to exceptional performance standards.
• Inspire technicians to their goals.
• Follow through on pending sales, invoicing, and financing.
• Develop technician and apprentice work schedule and process PTO requests.

• 5+ years’ service manager experience required in home services, auto or related field required. Experience managing residential service plumbers strongly preferred.
• Ability to inspire both personal and professional growth in our team members.
• Ability to provide unparalleled customer satisfaction.
• Ability to drive team performance to achieve all business goals and objectives.
• Detail-oriented and a highly organized multi-tasker with good presentation skills and the ability to convey confident and decisive messages in a fast-paced and goal-driven environment.
• Strong leadership and coaching abilities with proven success developing high functioning teams required.
• Excellent communication and interpersonal skills
• Technical knowledge of plumbing systems strongly preferred.
• Knowledge of safety regulations and compliance standards
• Proficiency in computer software programs such as Microsoft Office and service management software
• Ability to analyze financial and operational data to make informed decisions.
• High School Diploma or GED equivalent…