Outside Services Supervisor

Legends Golf and CC
Clermont, FL 34711, USA

Legends Golf & Country Club
, located in Clermont, FL
, is pleased to announce an excellent career opportunity for a full-time Outside Services Supervisor
! We are seeking a motivated individual who is interested in contributing to a positive experience for our members and guests while continuing to grow their knowledge of golf club operations. As an associate of Troon
, you will contribute to a global leader in golf and community management.

Compensation:

$18.00 per hour

Key Responsibilities:

• Team Leadership & Scheduling: Recruit, train, schedule, and manage a team of 15-20 outside services staff, including cart attendants, bag drop attendants, and range staff. Prepare monthly schedules and ensure team members meet Pine Canyon’s standards of courtesy and professionalism.
• Member & Guest Services: Oversee all outside golf operations, ensuring a welcoming, efficient experience for members and guests from arrival to departure. Provide high-level customer service, exceeding Pine Canyon’s standards of excellence.
• Golf Cart & Equipment Maintenance: Maintain the golf cart fleet in optimal condition, ensuring carts are cleaned, detailed, and fully functional. Oversee all other outside services equipment and keep facilities to Pine Canyon's uncompromising cleanliness levels.
• Practice Facility Operations: Manage daily setup, maintenance, and breakdown of the driving range and practice facilities, ensuring they are stocked and organized.
• Tournament & Event Support: Assist with tournament setup, including golf car and range setup, facilities preparation, and coordination with the Golf Shop and Agronomy Team. Support other event activities as needed to ensure smooth operation.
• Inventory & Uniforms: Manage outside services supplies inventory, including towels, tees, and other essentials. Coordinate with the Merchandise Manager for uniform orders for the team.
• SOP Development & Training: Design and implement SOPs for all aspects of outside services, including arrival and departure processes, and ensure continuous training for all staff. Regularly review and refine SOPs to meet operational goals.
• Cross-Department
  
  Collaboration:
  
  Work closely with the Head Golf Professional, First Assistant Professional, and Agronomy Team to ensure smooth and aligned operations. Communicate any staffing issues or needs promptly to relevant supervisors.

• Integrity: Demonstrates honesty and transparency, upholding standards with every interaction.
• Fun & Positivity: Brings a friendly, upbeat attitude to the team, creating an environment that reflects welcoming culture.
• Open Communication: Maintains open, clear communication with team members, members, and guests, ensuring everyone feels informed and valued.
• Unity & Team Spirit: Fosters a collaborative team environment, supporting each team member in achieving a seamless member and guest experience.
• Passion for Service: Embodies a deep commitment to serving others, consistently going above and beyond to meet members' needs.
• Commitment to Excellence: Holds high standards for personal and team performance, always striving to exceed expectations.
• Innovation & Initiative: Embraces new ideas and solutions, proactively seeking ways to enhance the member experience and improve outside services operations.

Experience: 3-5 years of experience in a golf operations or outside services role within a private club or high-end resort.

Leadership

Skills:

Proven team management skills with the ability to train, motivate, and lead a service-oriented team.

Customer Service: Strong commitment to providing outstanding member and guest experiences.

Knowledge of Golf Operations: Solid understanding of outside golf services, including…