Strategic Initiative Leader - EL Americas

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This Position reports to:
Customer Experience Continuous Improvement Manager

In this role, you will have the opportunity to deploy and lead a team that will collaborate with business leaders across the Americas HUB to identify and target strategic customers with the goal to advance our growth initiatives. You will also be responsible for developing, negotiating and mentoring cross functional teams to execute the business strategies determined by the business leaders.

Your team will succeed by providing solutions that aid in building an unbeatable customer experience through proper training and measuring against developed KPI's.

The work model for this role is:
Onsite

• Lead and execute local improvement strategy: Collaborate with Operations and business leaders to align initiatives with customer needs and strategic goals.
• Drive continuous improvement culture: Promote awareness, training, and behavioral change using systematic, fact-based approaches and benchmarking best practices.
• Oversee programs, projects, and KPIs: Monitor progress, remove roadblocks, and enable resource allocation for sustained performance improvement.
• Enable performance management and risk mitigation: Set targets, evaluate contracts, and maintain plans that balance business needs with future growth opportunities.

• Bachelor's degree (MBA Preferred).
• 10 years of combined management, operational and sales experience.
• Understanding of contract language focused on risk aversion.
• Data analysis, process implementation & reporting experience.
• Proven track record of exceptional Customer Satisfaction.
• Experience with Governance with cross functional collaboration.
• Ability to travel up to 35% domestically and internationally.
• Bilingual is a plus (Spanish, English).
• Candidates must already have work authorization that would permit them to work for ABB in the US.

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

We empower you to take the lead, share bold ideas, and shape real outcomes. You'll grow through hands-on experience, mentorship, and learning that fits your goals. Here, your work doesn't just matter, it moves things forward.

ABB is an Equal Employment Opportunity and Affimitive Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://(Use the "Apply for this Job" box below). Your Rights
6.

As an Equal Employment Opportunity and Affimitive Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M.

- 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at or by sending an email to  Resumes and applications will not be accepted in this manner.

#LI-Onsite.

[excludes ABB E-mobility, Athens union, Puerto Rico]

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• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Choice between two dental plan options:
  Core and Core Plus.
• Vision benefit.
• Company paid life insurance (2X base pay).
• Company paid AD&D (1X base pay).
• Voluntary life and AD&D - 100% employee paid up to maximums.
• Short Term Disability - up to 26 weeks - Company paid.
• Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay.
• Supplemental benefits - 100% employee paid (Accident…