Client Engagement Senior Coordinator

Title:

Client Engagement Senior Coordinator Pay: $60,000-$72,000 depending on experience (non-exempt)

Location:

On-site 5 days per week in Miami, FL Standard

Hours:

M-F, 9-5:30 (37.5 hours) Overtime

Hours:

As needed for events but will have plenty of notice. Typically, busier during Q1 and Q4 for events.

Additional hours may be required during periods of heavy workload. Flexibility is required in the daily work schedule to accommodate lawyers and general Firm requirements.

The Planet Group is seeking a Client Engagement Senior Coordinator to join one of our clients, an elite global law firm with thousands of lawyers across major financial hubs worldwide, advising leading organizations on complex transactional, regulatory, and litigation matters. as a liaison to the Global Finance Practice.

The Client Engagement Senior Coordinator is a key team member within the Marketing Department. The Senior Coordinator supports a range of office, regional and firmwide marketing and client engagement initiatives designed to elevate the Firm's profile and help lawyers connect with clients, as described below. They take an active role in learning about the service offering, lawyers, and clients of the office/region, and work closely with colleagues across offices and functions to coordinate a range of integrated marketing efforts.

Client Engagement Senior Coordinator Responsibilities:

Works with lawyers and marketing colleagues to plan and execute Firm sponsored and hosted client events

Identifies event and sponsorship opportunities aligned with the Firm's office/regional practices and industries

Develops appropriate invitation lists and seeks relevant approvals

Creates invitations in collaboration with the design team, distributes invitations, and processes registrations

Coordinates the production of event materials

Coordinates pre-event planning and post-event debrief meetings with stakeholders

Defines event metrics to measure ROISupports office/regional client entertainment activities, including management of the Firm's ticket assets and allocation system

Acts as primary contact for all regional sports and event ticket requests

Works with the BD and Marketing team and office/regional leadership to identify appropriate business development use of firm tickets

Leverages the use of the firm's ticket database to maintain accurate records of all ticket usage and works with the accounting department to appropriately document ticket expenses

Tracks ticket usage and prepared utilization reports
Assists with drafting and reviewing lawyer biographies for company website

Liaises with lawyers to produce and distribute internal and external marketing communications, including new lawyer announcements and newsletters

Drafts regional news announcements and other content for the intranet, website, and social media platforms

Helps identify relevant speaking and other credentialing opportunities for office/regional lawyers and assists in the production of required materials

Assists in the planning and execution of office/regional marketing initiatives and events that further the Inclusion programs

Leverages firm technology such as Sales Force (campaign and project management), Inter Action (contact relationship management), and Foundation (experience management) to document and track marketing activity

Collaborates with the Creative team to produce marketing materials related to sponsor ships and advertisements

Assists in the selection, procurement, inventory, and distribution of firm promotional items for marketing activities

Performs research and data collection on clients and contacts, industries, and competitors, as requested

Assists in training lawyers and professional staff on Inter Action, Linked In, and other marketing related tools

Supports special projects as requested by Marketing Department management and regional lawyers

Client Engagement Senior Coordinator

Qualifications:

Required:

A Bachelor's degree from an accredited universityA minimum of two (2) years of marketing, business development, program planning, and/or other relevant experience

Excellent writing and proofreading skills

Proficiency in Microsoft Office and Outlook Preferred:
Marketing or business development experience in a law firm or other professional services organization

Working knowledge of customer relationship, pipeline, and experience management databases such as Inter Action, Salesforce, and/or Foundation Familiarity with relevant company/market research tools, as well as law firm rankings, awards,…