Director of CRM & Guest Engagement
Listed on 2026-10-20
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Marketing / Advertising / PR
CRM Systems & Management, Marketing Communications, Client Relationship Management, Event Management & Planning
Norwegian Cruise Line Holdings Ltd. is seeking a Director, Customer Relationship Management (CRM) to lead guest communications strategy across email, push notifications, SMS and direct mail, strengthening guest engagement, retention and lifetime value.
This role drives personalization and segmentation to make communications more relevant and impactful. The Director builds and leads the CRM team, partnering with Design, Content Strategy and Personalization, and owns the marketing automation
This is a genuine role to take on the Director of CRM & Guest Engagement role at Norwegian Cruise Line Group Italy S.r.l.
We would love to welcome a new Director of CRM & Guest Engagement to our team in Miami, FL, United States.
For the Director of CRM & Guest Engagement position at Norwegian Cruise Line Group Italy S.r.l., we are reviewing applications now.
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