Manager, Corporate Communications; LAC)

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Reporting to the Director, Corporate Communications, LAC, this high-impact, hands-on role delivers on Mastercard's regional external communications strategy across Latin America and the Caribbean, translating regional frameworks into execution. The Manager acts as a trusted counselor to business leads and extended members of the communications team, brings media and stakeholder engagement expertise, owns strong storytelling and execution skills, and the ability to navigate a culturally nuanced region while partnering across regional and global teams.

• Operate within the regional vs. market operating model, serving as a key bridge between the regional and local market communications team.
• Execute on the regional external communications strategy, aligned with global priorities and regional business objectives.
• Lead storytelling across innovation, partnerships, financial inclusion, and digital transformation, applying the regional narrative and ensuring market-relevance is consistent with global/regional messaging.
• Drive executive thought leadership for regional executives and visiting regional/global executives, including bylines, talking points, and briefing materials for news or industry forums.
• Support priority events and speaking engagements as opportunities arise for regional executives, to strengthen corporate reputation and visibility.
• Build paid and earned visibility across business, financial, technology, trade, consumer and policy media, developing story angles and press dossiers that are timely, accurate and tailored for LAC.
• Advance regional crisis communications strategies and frameworks by maintaining the crisis playbook, and conducting ongoing monitoring and analysis, helping identify risks, inform response efforts, and protect Mastercard's reputation.
• Lead communications initiatives for regional launches/ partnerships/ campaigns, including internal approvals for Mastercard-led, customer-led and joint announcements, research, sponsor ships, events and business milestones.
• Execute the region’s social media strategy for Linked In, and You Tube by developing channel-specific content across owned platforms, including the newsroom, using multimedia storytelling to engage audiences, support local markets, and advance business and reputation objectives.
• Manage agency and vendor partners, providing clear briefs, strong creative direction, disciplined timelines and high-quality execution across the work streams.
• Use approved communications and AI tools to strengthen measurement, insights and reporting, improving planning, content development, media monitoring and reputation management.
• Track and report KPIs for news performance and reputation and monitor agency performance against agreed KPIs.

• Proven communications experience across corporate communications, media relations, public affairs, journalism, agency or related fields, ideally within financial services, payments, technology, fintech or other regulated industries.
• Strong knowledge of LAC’s news media landscape, with the ability to build trust, navigate nuances and balance local relevance with global standards.
• Proven track record developing strategic communications…