OPO Aftercare Support Coordinator

OPO Aftercare Support Coordinator

The Life Alliance Organ Recovery Agency is currently seeking a full‑time OPO Aftercare Support Coordinator. This position is responsible for researching, developing and implementing a bereavement program focused on providing emotional support, practical information resources, guidance and follow‑up to families who have experienced a death and have decided to donate organs and/or tissue.

• Facilitating communications via correspondence between donor families and transplant recipients.
• Coordinating donor family local events such as the Donor Medal Recognition Ceremony, Donor Family Picnic and Donor Family Retreat.
• Assisting Managers of Organ Procurement in creating and developing bereavement materials and departmental publications, including copy and design for the Journeys Newsletter, event invitations, programs and bereavement journals.
• Conducting follow‑up communications with organ donor families via telephone, letters and mailings to provide brief grief counseling and referral services to community organizations.
• Researching and providing general recipient updates when requested by donor families.
• Facilitating exchange of correspondence between donor families and donor recipients/families in accordance with established policies and procedures, documenting follow‑ups and general inquiries.
• Obtaining and scanning donor and recipient pictures and quotes for educational initiatives and donor family events, ensuring all pictures and quotes are authorized with completed release forms.
• Coordinating donor family special projects such as the Gift of Life Quilt and Donor Memorials (e.g., Trees of Life).
• Coordinating donor family participation in national events such as the National Donor Medal Recognition Ceremony, Rose Parade Donate Life Float and Transplant Games.
• Assisting the Community Services Manager with social media initiatives (Facebook, Twitter) to share Donor Family Programs activity information and increase awareness of the organization’s efforts.
• Developing and maintaining effective relationships with donor family and volunteer‑based foundations/organizations (e.g., South Florida Transplant Alliance, Organ Donor Awareness Foundation) and participating in events to increase donation awareness and/or raise funds for Donor Family Services.
• Maintaining a log of activities and providing monthly reports and time logs to the Clinical Program Manager.
• Complying with all consent and grief/bereavement training opportunities as indicated by LAORA performance metrics and continuous improvement initiatives.
• Assisting in the development of hospital education programs for Pastoral Care and Social Work/Case Management departments at local hospitals and conducting in‑services.
• Providing real‑time clinical education to nursing, medical and other departments during donor cases, building working relationships with hospital staff to ensure successful outcomes.
• Processing donor family event purchase orders/check requisitions.

• High School diploma plus appropriate experience or an associate degree.
• Minimum three years’ experience dealing with Donor Family Services preferred; grief counseling experience will be considered.
• Relevant combination of education and work experience will be considered.
• Excellent communication skills.
• Ability to deal with a wide range of donor families.
• Excellent organizational skills.
• Proficiency in Microsoft Word, Excel, PowerPoint, Access and Outlook. Experience in social media outreach.
• Strong attention to detail.

Salary:
Full‑time, Competitive. Benefits include medical, dental, tuition remission and more.

The University of Miami is an Equal Opportunity Employer – Females, Minorities, Protected Veterans, and Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on categories protected by federal law. Additional information.

Job Status:
Full time
Employee Type:
Staff
Pay Grade: H6