Quality Assurance Officer

Join to apply for the Quality Assurance Officer role at Ocean Bank

The Quality Assurance Officer is responsible for ensuring the integrity, compliance, and operational accuracy of the bank’s deposit and loan portfolios.

The Quality Assurance Officer performs detailed audits, quality control reviews, and regulatory oversight with a strong focus on FNMA loan servicing and claims management. They perform Quality Control for all Deposit‑Lending Operations products, identify process improvements and automation, lead testing efforts for product changes, and ensure complete and accurate User Acceptance Test (UAT) results.

Responsible for performing investigations requiring judgement or retroactive analysis without secondary review, presenting audit conclusions to Management/Division Head, and conducting retroactive lookbacks or audits for the division.

Researches legal issues or complaints related to Deposit‑Lending Loans and oversees the FNMA relationship, ensuring compliance with Fannie Mae rules, regulating servicing of all FNMA loans, handling FNMA claims, researching FNMA‑submitted claims, monitoring FNMA DDA accounts, and processing FNMA remittances.

Partners with Special Assets, Compliance, and Regulatory risk areas to ensure operations comply with internal policies and relevant laws and regulations.

• Bachelor’s Degree or equivalent in Business, Finance, or Accounting and five (5) years of experience in banking operations, loan servicing, or compliance; or equivalent combination of education and experience.
• Understanding of FNMA servicing guidelines and regulatory requirements.
• Experience performing quality control reviews and ability to analyze information and identify deficiencies.
• Leadership abilities to lead projects and manage people indirectly; ability to lead and drive initiatives and manage multiple tasks and projects.
• Excellent customer service, organizational, interpersonal, and time management skills.
• Strong written and verbal communication skills.
• Computer knowledge of MS Software (Excel, Word, and Outlook) is required.
• Excellent organizational, analytical and problem‑solving skills.
• Detail‑oriented with the ability to work in a deadline‑intensive environment.
• Strong communication and interpersonal skills; ability to effectively communicate with people at different levels.
• Proficiency in Word, Power Point, and Excel.

Hybrid work from Miami, Florida, United States.

Mid‑Senior level

Full‑time

Quality Assurance

Banking