Director, Quality Assurance

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Parenting isn’t picture‑perfect. It’s messy, hilarious, exhausting, and life‑changing — sometimes all before noon. That’s where we come in. Founded in 2014 by our CEO Chelsea Hirschhorn, Frida was built to make the raw reality of parenting a little easier to navigate (and a lot less overwhelming). It all started with one legendary snot‑sucker — the Nose Frida — and has grown into a 200+ product lineup that supports families through every stage: from fertility and postpartum recovery to baby care and beyond.

We don’t shy away from the stuff no one else wants to talk about — nipple pain, diaper blowouts, or the emotional roller coaster that comes with keeping a tiny human alive. We call it like it is, solve the problems that actually matter, and build products that help parents feel seen, supported, and totally capable.

We now find Frida products in 50+ countries and in thousands of stores across the U.S., from the biggest national retailers to your neighborhood grocery aisle. Under Hirschhorn’s leadership, Frida has become a category leader by challenging taboos, championing honesty, and supporting families at every stage of parenthood and beyond, earning acclaim on TIME’s 100 Most Influential Companies, TIME Best Inventions, Fast Company Most Innovative Companies and Fast Company Brands That Matter.

The real win? Knowing we’re helping parents everywhere feel a little more human and a little less alone.

Frida is looking for a Director of Quality Assurance to join our Operations team and take the lead in ensuring that Frida’s current and new products meet and exceed quality standards. The ideal candidate will have a working knowledge of quality standards, such as ISO 13485 and FDA regulations (21 CFR Part 820). The Manager of Quality Assurance will focus on establishing quality standards and metrics in support of the new product development pipeline, as well as legacy products.

• QMS:
  Develop, implement and continuously improve the Quality Management System (QMS) in accordance with ISO 13485, FDA regulations (21 CFR Part 820), and other applicable standards and regulations.
• QC plans:
  Assist in developing sustainable quality control plans with detailed testing standards that can be implemented across all new product development projects, ongoing production, and enforced by suppliers.
• QC Checklists:
  Create, implement, and continuously improve quality control checklists tailored to specific products, processes, and regulatory requirements.
• Warehouse collaboration:
  Work with 3PLs to establish quality procedures for incoming inspection, non‑conforming material, preservation of product, material and storage handling, and production/process controls.
• Customer Service interface:
  Rectify quality complaints, facilitate CAPA processes, and communicate quality issues and improvements to stakeholders.
• User needs:
  Work closely with cross‑functional teams to reflect consumer insights and design standards in quality control standards.
• Testing coordination:
  Manage testing with suppliers and third‑party labs to ensure product performance meets consumer expectations and internal standards.
• Equipment maintenance:
  Keep in‑house calibration log current for design verification activities.
• Spec revision:
  Review specifications for new and legacy products to align with testing standards and compliance.
• Audit management:
  Prepare for and manage external audits and inspections, lead internal audit programs, address findings and implement corrective actions.
• CAPA Management:
  Oversee the Corrective and Preventive Actions process to identify root causes of non‑conformances and ensure timely resolution.
• Process improvement:
  Identify and address high return rates and underperformance (e.g., low star ratings).
• Supplier quality:
  Evaluate and monitor suppliers, conduct audits, and manage non‑conformances.
• Team leadership:
  Mentor quality team, align with regulatory requirements and continuous improvement initiatives.
• Subject‑matter expertise:
  Risk management, design verification, equipment qualification,…