Quality Control Specialist

Position Title:

Quality Control Specialist – Automotive Dealership Department:
Service / Fixed Operations

Reports To:

Service Manager or Fixed Operations Director Position Summary The Quality Control Specialist is responsible for ensuring that all vehicles serviced, repaired, or prepared for delivery meet dealership quality standards, OEM requirements, and customer expectations. This role performs final inspections, verifies repair accuracy, ensures proper documentation, and works closely with technicians and service staff to reduce comebacks and improve overall service quality and customer satisfaction.

Essential Duties and Responsibilities Conduct final inspections on vehicles after service, repair, or reconditioning prior to customer delivery

Verify that all work listed on repair orders has been completed accurately and according to manufacturer specifications

Perform road tests when required to confirm vehicle performance, safety, and repair effectiveness

Inspect vehicle condition, functionality, cleanliness, and appearance before delivery

Ensure quality control checklists and documentation are completed accurately and timely

Identify incomplete, defective, or substandard repairs and coordinate corrective actions with technicians and service advisors

Track and report recurring quality issues and trends to service management

Support compliance with OEM standards, dealership policies, warranty requirements, and safety regulations

Assist in warranty audit preparation and quality compliance reviews

Provide feedback and recommendations to improve service processes and reduce rework

Promote a culture of quality, accountability, and customer satisfaction

Qualifications Required High  school diploma or GED Minimum of 2 years of experience in automotive service, inspection, or quality control

Strong knowledge of automotive systems and repair processes

Ability to read and interpret repair orders, service manuals, and quality standards

Valid driver’s license with acceptable driving record

Strong attention to detail and organizational skills

Preferred

Previous dealership experience as a technician or service advisorASE or manufacturer-specific certifications

Experience with dealership management systems (DMS)
Knowledge of OEM warranty requirements and audit processes

Skills and Competencies Quality inspection and evaluation

Problem-solving and root cause analysis

Written and verbal communication

Time management and prioritization

Team collaboration

Customer-focused approach