Quality Assurance Lead - Customer Support & AI QA
Listed on 2026-10-27
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Quality Assurance - QA/QC
QA Specialist - Analyst/Manager, IT QA Tester / Automation, Quality Control - QC Analysts/Managers, Production QC/QA
Ship Sticks in Palm Beach Gardens, FL, is seeking a QA Lead to own quality assurance across our support floor of ~60 agents. You will build evaluation scorecards, manage CSAT/QA data, and coach teams to improve performance, including VIP and Concierge interactions.
Ideal candidate has 3+ years in QA/training in contact centers, familiarity with Zendesk, and a data-driven mindset. You will partner with leadership to drive root-cause analyses and pilot AI-assisted review workflows.
Join us at Ship & Play as our next Quality Assurance Lead
- Customer Support & AI QA in FL, United States.
This opportunity is for the Quality Assurance Lead
- Customer Support & AI QA role at Ship & Play.
We are seeking a motivated Quality Assurance Lead
- Customer Support & AI QA to join Ship & Play in FL, United States.
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