Director of Quality Assurance

Location: Coral Springs, FL
Department: Quality Assurance
Reports To: Executive VP

The Director of Quality Assurance is responsible for providing strategic leadership and oversight of the Quality Assurance function, ensuring the organization maintains the highest standards of quality, regulatory compliance, safety, and operational excellence.

This position leads the development, implementation, maintenance, and continuous improvement of the company’s Quality Management System (QMS) and ensures compliance with applicable regulatory requirements, customer requirements, company procedures, and AS9110/AS9100 standards.

The Director of Quality Assurance partners closely with Operations, Engineering, Technical Training, Supply Chain, and other business functions to promote a strong quality culture, identify and mitigate risk, improve processes, and ensure the continued effectiveness of the organization’s quality systems.

• Provide strategic leadership and direction for the Quality Assurance organization and Quality Management System.
• Ensure company processes, procedures, work instructions, and quality systems comply with applicable FAA requirements, AS9110/AS9100 standards, customer requirements, and company policies.
• Lead the development, implementation, monitoring, and continuous improvement of the company’s QMS.
• Establish quality objectives, performance indicators, and reporting mechanisms to evaluate organizational quality performance.
• Oversee internal, supplier, customer, regulatory, and third-party audits and ensure appropriate preparation, execution, response, and follow-up.
• Lead and support corrective and preventive action activities, including root cause analysis, containment actions, corrective actions, and effectiveness verification.
• Identify quality trends, systemic issues, and opportunities for continuous improvement through the collection and analysis of quality data.
• Ensure appropriate investigation and resolution of quality escapes, nonconformances, audit findings, and process deficiencies.
• Provide leadership and oversight for supplier quality performance and collaborate with Supply Chain and Operations to address supplier-related quality concerns.
• Ensure repair and production processes are properly evaluated and monitored for compliance, reliability, and effectiveness.
• Partner with Engineering and Operations to develop sustainable solutions to recurring quality and process issues.
• Ensure quality procedures and work instructions are properly documented, maintained, controlled, and aligned with regulatory and corporate requirements.
• Provide executive leadership with quality metrics, audit results, risk assessments, trends, and recommendations for improvement.
• Promote a proactive quality and compliance culture throughout the organization.
• Lead, coach, develop, and evaluate Quality Assurance personnel while establishing clear expectations and accountability.
• Support regulatory authorities, customers, and external auditors during inspections and audits.
• Collaborate with Technical Training to ensure personnel understand applicable quality procedures, regulatory requirements, and organizational standards.
• Participate in management reviews and provide recommendations regarding QMS performance, organizational risks, resource requirements, and improvement opportunities.
• Lead cross-functional quality initiatives and ensure corrective actions are completed within established timelines.
• Serve as a key Quality representative in organizational and leadership meetings.
• Perform additional responsibilities as required to support organizational quality, compliance, and operational objectives.