Residence Manager

A leading hospitality and residential management company with a portfolio of properties in South Florida is seeking a Residences Manager to support the residential operations of one of its flagship properties.

The property is a large luxury condo-hotel in Miami, combining hotel accommodations with individually owned residential units. The property operates within a shared environment where hotel operations and the residential condominium association work closely together, requiring strong collaboration, communication, and operational coordination.

The Residences Manager supports the day-to-day operations of the unit owner side of the building - owner and resident communication, administrative and financial tracking, and coordination of maintenance, vendors, and building projects. This role executes under the direction of the General Manager, handling routine matters end-to-end and escalating disputes, policy exceptions, and higher-level financial or contractual decisions rather than owning them independently.

The Residences Manager works closely with the General Manager, Chief Engineer, legal counsel, and accounting to keep the Association division organized and well documented. This is a hands-on, detail-driven role well suited to someone building toward a senior residential leadership career.

Manage the day-to-day owner and resident communication cycle - inquiries, approvals, move-in/move-out scheduling, parking and storage assignments - escalating disputes or policy exceptions to the General Manager

Serve as a primary point of contact for owners and residents, carrying routine inquiries through to documented resolution with luxury-residential service standards

Support the property management and leasing-approval process for owner units, in accordance with the declaration and applicable Florida law

Build and maintain a proactive owner communication calendar - building updates, capital milestones, seasonal notices

Serve as the team's first point of contact for day-to-day Chapter 718 (Florida Statutes) compliance questions, applying regulatory requirements to routine operations and escalating complex or unusual matters to the General Manager or legal counsel

Enforce building rules and use restrictions consistently and defensively, including violation notices, cure periods, and escalation to counsel where warranted

Coordinate with legal counsel and the insurance broker on matters affecting the Association

Support estoppel certificates, insurance certificates, and lender and title requests

Maintain day-to-day financial tracking for the shared components operation - budget tracking, assessment billing status, collections aging, and delinquency follow-up - reporting to the General Manager on a regular cadence

Take primary responsibility for reserve funding schedules and capital planning inputs, bringing recommendations to leadership rather than waiting for direction

Flag financial risk - delinquencies, budget variances, under-reserved items - to the General Manager as it arises

Partner with the Chief Engineer on preventive maintenance, life-safety systems, common-element repairs, and after-hours emergency response

Conduct regular inspections and follow through on resolution of maintenance issues

Support contractor coordination, owner communication, access scheduling, and disruption mitigation for building improvement and capital projects

Track vendor performance and contract renewal dates for owner-facing services, flagging issues and upcoming renewals for General Manager decision

Document incidents, insurance claims, water intrusion events, and property damage affecting…