Sales Manager, Leasing

At Flow, we're reimagining what it means to live, work, and connect. More than just a real estate company, Flow is a brand, a technology platform, and an operations ecosystem spanning condominiums, hotels, multifamily residences, and office spaces. We're building a new kind of living experience: one that's flexible, connected, and designed to create genuine community and real value for the people who call Flow home.

Our mission is oneness: prioritizing our residents and their experiences, and fostering connection with ourselves, their neighbors, and the natural world. By putting people at the center of everything we do, we're creating vibrant, human-centered communities where life, work, creativity, and play all come together in one place.

As a Sales Manager, Leasing, you own the performance, development, and execution of the leasing team. You lead, coach, and develop Leasing Specialists to deliver exceptional customer experiences while achieving leasing, occupancy, and revenue goals.

You will work alongside your team in the day-to-day leasing process, actively participating in tours, prospect interactions, follow-up, and lease execution. You will partner closely with the Community Manager and property leadership to execute leasing strategy, understand local market conditions, and drive Flow's business priorities.

This is a hands-on leadership role for someone who can develop people, drive sales performance, and lead from the front.

• Own the performance and development of the leasing team, establishing clear expectations and holding team members accountable to individual and team goals.
• Lead, coach, and develop Leasing Specialists through regular one-on-ones, observation, feedback, role-playing, mentorship, and hands-on training.
• Set clear performance and developmental goals for each team member and create action plans to address performance gaps.
• Identify opportunities to help team members improve their sales skills, product knowledge, customer interactions, follow-up, and closing abilities.
• Assist with recruiting, onboarding, training, developing, and retaining a diverse, high-performing team.
• Build a culture of accountability, collaboration, continuous learning, and high performance.
• Recognize strong performance and provide timely, constructive feedback when expectations are not being met.
• Lead by example and model the behaviors, standards, and customer experience expected from the team.

• Own the execution of the property's leasing strategy and ensure the team is aligned with Flow's occupancy, leasing, revenue, and performance goals.
• Monitor leasing performance and key metrics, identify opportunities and challenges, and take action to improve results.
• Ensure all leads are being responded to and followed up with in a timely and effective manner.
• Actively participate in tours and prospect interactions, modeling what good looks like and helping the team convert opportunities into leases.
• Perform general leasing responsibilities when needed, including tours, prospect communication, follow-up, lease execution, and closing.
• Partner with the Community Manager and property leadership to evaluate rental rates, concessions, availability, and leasing strategy.
• Maintain extensive knowledge of the property, local market conditions, competitive properties, rental rates, concessions, occupancy, and leased percentages.
• Conduct local market and competitive research to identify trends and opportunities that can improve leasing performance.
• Establish relationships with major corporations, local businesses, preferred employers, and other community partners to generate leasing opportunities.