Leasing Manager

STYL Residential is looking for Leasing Manager to apply outstanding customer service and sales skills at our community at Blu
17 Apartments in Miami, FL.

STYL Residential is a vertically integrated, owner-operated multifamily real estate company that makes a difference. Our properties are designed to be unique and share the warmth that comes from friendly, well-served communities that we have fostered. Working at STYL is about putting the customer first to create communities that deliver the best value, product and experience.

STYL offers opportunities for career advancement and professional development within a fast-growing portfolio of properties that span across the country, from the East coast to the West. We set high standards and provide our team members with the tools to be successful and perform at their best. If you are a team player that is looking to learn and advance your career, come work with STYL!

We are looking for a hardworking, adaptable individual who is looking to grow their career in property management with a fast-growing company. The Leasing Manager is responsible for the marketing, leasing, and pre-leasing of apartments, and also serves as a key administrative partner to the Property Manager. This is a hybrid role: the position requires coordinating with the leasing team in all aspects of the leasing process, such as the application process, make ready apartment inspections, qualifying and closing on traffic, and ongoing training, while also handling office administration, resident notices, and delinquency assistance.

To be successful in this position you will be responsible for sales and administrative responsibilities working closely with the Property Manager

• Oversee sales process and provide exceptional tour experience for prospective residents
• Proactively follow up with all current and prospective renters utilizing and maintaining a Customer Relationship Management database.
• Build and maintain relationships with prospects and current residents to ensure retention and satisfaction
• Utilize customer service skills to professionally resolve issues
• Direct the daily work performance of the leasing team and conduct weekly performance evaluations.
• Provide ongoing training to the leasing team.
• Involvement in interview and hiring process in accordance with STYL policy under the direction of the Director of Sales.
• Establish and coordinate scheduling for leasing staff and manage coverage.
• Maintain daily traffic logs, phone logs and follow-up (DAR).
• Have complete knowledge of the apartment community and competition in the area.
• Interact directly with prospective and current residents to achieve maximum occupancy and ensure resident retention and satisfaction.
• Provide daily motivation and oversee sales goals for the leasing team and a method for accountability of leasing activity.
• Coordinate community outreach marketing and develop a network of local business relationships.
• Inspect make ready standards and tour path and promptly inform maintenance staff of any issues when unable to resolve on own.
• Review daily pricing in Yieldstar with Property Manager and make recommendations to achieve overall property goals.
• Submit weekly reporting and weekend update reporting.
• Track traffic, appointments, and leases daily in Knock.
• Audit websites, ILS sites, and other cyber sources weekly.
• Review stale units daily and develop sales plan to lease them.
• Assist Property Manager with monthly financial review process and other investor deliverables
• Act as Property Manager in the Manager's absence to resolve resident issues and support the Leasing and Maintenance teams.
• Accept and process rent payments, security deposits and other applicable fees
• Perform other job…