Assistant Manager - Doral​/Coral Gables

Assistant Manager - Doral/Coral Gables

Pollo Tropical is hiring an Assistant Manager for its Doral/Coral Gables location.

Support daily restaurant operations by leading a team that delivers high-quality food and exceptional guest service. Supervise and develop team members to meet performance targets in key areas such as food safety, labor, guest experience, and operational standards. Partner with the General Manager to drive restaurant growth while fostering a positive, engaged team environment.

• Assist in overseeing restaurant operations to ensure food quality, safety, and consistency in preparation, service, and presentation.
• Model and coach hourly team members to deliver exceptional guest service. Address and resolve guest concerns with urgency and care.
• Support a positive team culture through recognition, engagement, and ongoing feedback.
• Assist in staffing, training, and onboarding hourly team members using company-approved training tools and processes.
• Partner with the General Manager to manage labor and scheduling effectively, balancing team needs with budgetary goals.
• Perform essential administrative and operational tasks, including register audits, safe counts, fund reconciliation, and incident reporting.
• Attend and actively participate in restaurant, market, and training meetings and workshops.
• Recommend and administer coaching and corrective actions in collaboration with the General Manager.
• Ensure cleanliness, safety, and organization of the restaurant both inside and outside.
• Support compliance with all company policies, health regulations, and operational standards.
• Make sound decisions under pressure and help navigate unforeseen challenges.
• Foster adaptability and a positive attitude in a changing environment.
• Perform other related duties as assigned in accordance with company policies and procedures.

• Completion of high school or GED required.
• 3-5 years in the restaurant industry in a leadership role.
• Computer program literacy such as internal websites, Outlook and HRIS systems.
• Serv Safe Certification required.
• Good verbal and written communication skills in English required.

• Basic computer skills
• Excel knowledge preferred

While performing the duties of this job, the employee is regularly required to sit, talk, or hear. The employee frequently is required to use hands to handle or feel, and also to reach with hands and arms. The employee is occasionally required to stand and walk.

• Temperature controlled restaurant.
• The noise level in the work environment is low to moderate.

• Computer, fax, calculator, copier, phone.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.