Food & Beverage Supervisor

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Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing excellent service and meaningful experiences.

Organization
- Andaz Miami Beach

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing excellent service and meaningful experiences.

Andaz Miami Beach is now recruiting a Food and Beverage Supervisor - IRD & Amenities to join the hotel’s opening team. An art-deco building and architectural landmark is home to the newest luxury lifestyle hotel located in the heart of Mid-beach. The property boasts 287 guestrooms including 64 breathtaking suites and the ONLY Ocean-view arrival experience in Miami Beach. The design features elements of texture, art, and pops of color that create a unique and captivating experience.

Each suite is designed with floor-to-ceiling windows, most with deep-soaking tubs, and cozy reading nooks. Guests can also enjoy private outdoor terraces with stunning views of the Atlantic and the Miami skyline. Unmatched amenities include a full-service spa, a well-equipped fitness center, a destination dining experience by José Andrés, two pools, and a Beach Club catering to the who’s who of Miami.

Spanning 25,000 square feet of innovative indoor and outdoor event space, Andaz Miami Beach will become a landing spot for guests and locals seeking celebratory gatherings that embrace the city's culture of music, art, and fashion.

Job Summary

Andaz Miami Beach is looking for a Food and Beverage Supervisor - IRD & Amenities who is excited, qualified, hard-working, individual with a passion for hospitality and a commitment to superior guest service. Experience with Micros, high volume, and extensive Food and Beverage Supervisors are all beneficial but not required.

The Food and Beverage Supervisor is responsible for supervising and coordinating the activities of the restaurant staff during a specific shift. The primary objective is to ensure efficient operations, exceptional customer service, and a positive dining experience for all patrons. The position requires strong leadership, organizational skills, and the ability to handle various responsibilities simultaneously.

Duties and Functions

• Oversee and guide the performance of the restaurant staff during the assigned shift.
• Provide training, coaching, and feedback to ensure high-quality service standards.
• Delegate tasks and responsibilities effectively, ensuring smooth workflow and efficient use of resources.
• Monitor the dining area to ensure cleanliness, proper setup, and adherence to health and safety standards.
• Interact with customers to gather feedback, address complaints, and enhance the overall dining experience.
• Oversee the opening and closing procedures, ensuring that all tasks are completed accurately and efficiently.
• Coordinate with the kitchen staff to ensure timely preparation and delivery of food orders.
• Monitor inventory levels, track supply usage, and place orders as needed to avoid shortages.
• Implement and enforce standard operating procedures, including cash handling, safety protocols, and cleanliness guidelines.
• Collaborate with other managers and the restaurant owner to develop and implement strategies for improving operational efficiency and customer satisfaction.
• Create shift schedules, taking into consideration employee availability, workload, and business needs.
• Monitor employee attendance, punctuality, and adherence to company policies.
• Handle customer complaints, conflicts, and emergencies, making quick decisions to resolve issues and maintain a positive reputation for the restaurant.
• Monitor and control costs, including labor, food, and other expenses, to achieve profitability targets.
• Conduct cash register audits, ensuring accurate cash handling and adherence to financial procedures.
• Assist with budgeting and forecasting, providing input…