Director of Operations

As a Zuma Director of Operations, you are responsible for overseeing and supporting the operational performance of Zuma restaurants across the region. This role partners closely with General Managers, Executive Chefs, and senior leadership to drive operational excellence, financial performance, guest experience, and consistent execution of Zuma standards. The Director of Operations provides strategic and hands-on leadership, develops high-performing teams, identifies opportunities for improvement, and ensures each restaurant achieves its operational and commercial objectives.

Zuma is a contemporary Japanese restaurant collection, inspired by the dynamic Izakaya dining style. Our global collection includes four venues across North America's most iconic cities:
Miami, New York, Las Vegas, and Boston. Our venues are icons in each of their hospitality landscapes, demonstrating our commitment to excellence and to elevating our guest experiences. Zuma in proud to be part of the Azumi collection.

At Zuma, we're more than a restaurant – we're a vibrant community fuelled by the energy that flows from our Robata grills, guided by our core values:

Honor the Mastery - we celebrate every detail, always striving for perfection - putting pride in everything we do

Do Unto Others - we support each other to be at our best, treating every team member and guest with warmth and openness

Embrace the Energy - we bring passion and positivity to everything we do

Your key responsibilities will include:

• Oversee and support day-to-day operations across the region, ensuring consistent execution of Zuma's operational, service, and brand standards
• Partner with General Managers and Executive Chefs to drive restaurant performance, providing guidance, accountability, and hands-on operational support as needed
• Monitor financial and operational performance, including revenue, labor, cost of goods, profitability, productivity, and other key performance indicators
• Partner with restaurant leadership to develop and execute annual budgets, forecasts, business plans, and strategies to achieve financial targets
• Conduct regular site visits and operational reviews to evaluate service, guest experience, team performance, facilities, and overall restaurant standards
• Lead, coach, and develop General Managers and senior restaurant leadership, supporting succession planning and building a strong regional leadership pipeline
• Ensure consistent implementation of Company policies, procedures, SOPs, and operational initiatives across all locations
• Identify operational challenges and opportunities and develop action plans with local leadership to improve performance, efficiency, and profitability
• Partner with Culinary, People & Culture, Finance, Talent Acquisition, Marketing, Events, and other departments to support restaurant and regional business objectives
• Review guest feedback, service trends, and operational results, ensuring appropriate action is taken to maintain an exceptional guest experience
• Support staffing strategies, leadership recruitment, retention, performance management, and organizational planning across the region
• Support new initiatives, major events, restaurant projects, renovations, and other regional operational priorities as required

Our ideal candidate embodies our values and the following:

• A genuine love for culinary experiences & a passion for Japanese cuisine
• A natural team player who is at home working in sync with a large team
• Naturally friendly, customer-oriented, and skilled at creating memorable dining experiences
• 7+ years of progressive restaurant operations leadership experience within high-volume, premium or luxury hospitality, including multi-unit or regional oversight
• Proven experience leading General Managers and senior restaurant leadership across multiple locations
• Strong understanding of restaurant operations, guest experience, labor management, food and beverage costs, budgeting, forecasting, and P&L performance
• Demonstrated ability to analyze operational and financial performance and translate findings into effective action plans
• Excellent leadership and team development skills with a track record of building high-performing management teams
• Strong business acumen, organizational skills, and ability to manage multiple locations and priorities simultaneously
• Excellent communication and interpersonal skills with the ability to influence and collaborate across restaurant and corporate leadership teams
• Ability to provide both…