Cocktail Server InterContinental Miami

Position: Cocktail Server (Full-Time) | InterContinental Miami Downtown
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* About us:

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* As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the Inter Continental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

At Inter Continental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

+ Be charming by being approachable, having confidence and showing respect.

+ Stay in the moment by understanding and anticipating guests' needs, being attentive and taking ownership of getting things done.

+ Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

A Shining Star Among Downtown Miami Hotels, the Inter Continental Miami features the city's premier accommodations, convention, and meeting facilities. Overlooking sparkling Biscayne Bay, we provide a secure, inviting environment in a well-established area of the city. Priding ourselves on being  
** ONE GREAT TEAM
** and honored as one of the  
** TOP WORKPLACES
** of South Florida by the Sun Sentinel for the ninth year.

** Your day to day:*
* As a  
** Cocktail Server** , you will provide fast and courteous beverage service to guests and ensure quality presentation per established standards.  May also provide service of food from the restaurant and/or assist the Bartender with set-up and maintenance of appetizers or "happy hour" buffet.

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DUTIES AND RESPONSIBILITIES:

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* + Greet all guests and take beverage and food orders in a prompt and professional manner.

+ Serve cocktails and/or menu items to bar guests; up-sell when taking orders.

+ Perform pre- and post-shift side-work.  Stock service station.  Fold and stack cocktail napkins and prepare bowls of bar snacks.

+ Record order on guest check and ring up on pre-check register or according to hotel procedures.  Complete customer payment transactions according to cash and charge procedures.

+ Clear and clean tables in a prompt and efficient manner.  Clean and/or wipe down stools, tables, chairs, walls, windows, mirrors, and floors as necessary.  Empty trash and ashtrays.

+ Assist Bartender in preparation of fruits and garnishes; may assist Bartender in setup and replenishment of appetizers or "happy hour" buffet, if applicable.

+ Monitor guest behavior and amount of alcohol consumption to determine when alcohol service to the guest should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of customers; check identification whenever age of a guest requesting an alcoholic beverage service is questionable.

+ Alert Management of any service and/or safety issues. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.

+ Promote teamwork and quality service through daily communication and coordination with other departments.  Coordinate with Bartender and kitchen for ordering and receipt of food and beverages.

+ Perform other duties as assigned.

** _Qualifications and Requirements:_*
* Basic reading, writing and math skills.  Knowledge of liquor brands, beer, wine, champagne, non-alcoholic beverages, designated glassware, preparation methods and garnishments preferred.  Must meet state legal age requirements.  Must speak fluent English.

This job requires the ability to perform the following:

+ Handling, carrying or lifting items weighing up to 50 pounds (bar ware, carts, boxes, bottles, etc)

+ Moving about the lounge and kitchen

+ Bending, stooping, kneeling, lifting

Other:

+ Communication skills are utilized a…