Restaurant GM

Yearly

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition.

Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel

Inspired by the human condition in its many forms, E11EV
EN Club Hotel & Residences were created to promote an exclusive, personal and self-curated way of being. At the Residences, choice surrounds you all day long.

Whether you jetset or prefer to reset, these residences offer moments and experiences that speak to each individual’s taste and preference. Located within the creative and thriving metropolis of Miami, E11even Club Hotel & Residences perfectly reflect the vibrancy of its surroundings, people and culture.

So reimagine yourself here and get to the essence of what living your way, is truly all about.

The Restaurant General Manager is responsible for the organization, management, and administration of all daily operational aspects of the restaurant at E11EV
EN Club Hotel & Residences. Leading the front of house team and the Restaurant Assistant General Manager, this position ensures consistent service standards, financial performance, and an exceptional guest experience, and is visibly present on the restaurant floor during peak service.

• Oversee all daily restaurant operations, ensuring service, food quality, and presentation meet E11EV
  EN Club Hotel & Residences standards.
• Circulate on the restaurant floor during service, checking with guests and service staff to ensure guest satisfaction, handling guest complaints, and thanking guests upon departure.
• Supervise the setup and maintenance of dining room areas, and assign and oversee all opening and closing side duties.
• Monitor and maintain the cleanliness of dining rooms and work areas; conduct daily inspections of the restaurant and equipment to ensure compliance with health, safety, food handling, and hygiene standards.
• Communicate all relevant details to the culinary team and other F&B managers, and work closely with Sales & Catering to ensure efficient operations and quality guest service.
• Manage the Seven Rooms reservation system with the host staff, ensuring the accuracy of all guest and shift reservations.
• Remain calm and alert, especially during emergency situations and heavy business periods, serving as a role model for F&B staff.
• Lead, supervise, and develop the Restaurant Assistant General Manager and front of house team.
• Lead the recruitment, selection, and hiring of front of house staff.
• Ensure all staff meet established standards of service; monitor and test service skills, and retrain and reinforce food quality and service standards.
• Recognize outstanding performance, administer fair and consistent corrective action, and ensure performance appraisals, including ninety-day introductory reviews, are completed on time.
• Prepare weekly schedules in…