Server, Server​/Wait Staff

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Full Time Klaw Miami, Miami, FL, US

Server

Report to:
Assistant General Manager and Restaurant Manager

FLSA Status:
Non-Exempt

Schedule:

Based on Business Needs

The Server is responsible for always providing prompt and friendly F&B service to our guests by following the brands’ standards. This role will set the stage for the guest’s experience and will drive first-hand. This individual is expected to have all knowledge regarding our menu, beverage, and wine offerings. The server must be energetic, enthusiastic, highly motivated, and passionate about hospitality, food, and beverage.

• Welcome and greet guests. Make all our guests feel comfortable and let them know you're there to take care of them personally
• Inform guests of specials and menu changes
• Make recommendations you genuinely feel your guests will enjoy
• Answer questions about our food, beverages, and other restaurant functions and services
• Take food and beverage orders from guests and enter orders in our point-of-sale system that relays orders to the kitchen and bar
• Deliver food and beverages from the kitchen and bar to guests in a timely matter
• Perform side work at the start, during and end of each shift as required by service station assignment
• Remove used tableware between courses and provide tableware for next course
• Take soiled tableware to the dish room and unload sort, and stack silverware, dishes, glassware, etc., in designated areas in the soiled dish drop off area
• Between the seating’s, promptly clean tabletops, chairs, and booths. Check floor and clean as required
• Reset and arrange tabletop
• Maintain clean service areas
• Monitor and observe guests' dining experience. Ensure guests are satisfied with the food and service
• Respond promptly and courteously to any requests
• Prepare final bill, present check to guest, accept payment, process credit card charges, or make change (if applicable)
• Be ready and willing to assist fellow servers as situations arise
• Be ready and willing to assist the server assistant with clearing and resetting tables
• Thank guests for their visit and invite them to return
• Reports to work on time and as scheduled
• Understands shift ends once approved by MOD
• Communicates any problems, challenges, complaints, or service difficulties, in a timely manner, to the manager on duty or beverage manager
• Responsible for the proper use and maintenance of all associated equipment
• Follows company guidelines regarding uniforms and personal hygiene
• Ensures that company policy regarding drinking age is followed and that the service of alcoholic beverages to obviously intoxicated guests is stopped and referred to the Manager on duty immediately
• Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor

• Arrives punctually for scheduled shifts, adhering to company attendance policy
• Demonstrates proper care and respect for company property
• Attends meetings and training sessions as directed by the management team
• Adheres to cleaning checklists and fulfills duties as assigned diligently
• Consistently maintaining compliance of restaurant safety policies and procedures
• Promptly notifying managers of any customer complaints, comments, or issues
• Remains actively engaged and present in the restaurant operations during service hours
• Possesses comprehensive knowledge of the food and beverage menu
• Communicates issues or suggestions to the management team for resolution and improvement
• Adapts professionally and contributes to teamwork to enhance customer experience
• Clears tables and removes…