Retail Loss Prevention Customer Service Associate II

Full‑Time Retail Loss Prevention Customer Service Associate II (Downtown)

According to TJX Companies, this role supports District Loss Prevention Manager and Store Management by executing core responsibilities focused on acting as a visual deterrent to prevent potential loss or dishonesty while wearing a body‑worn camera. The associate promotes a positive customer shopping experience and maintains a strong partnership with store teams and loss prevention.

Responsibilities:

• Maintain a professional stance in the designated area at the front of the store.
• Act as a visual deterrent to prevent potential loss or dishonesty.
• Review and understand the Store Emergency Response Guide.
• Wear company‑approved uniform including a Body‑Worn Camera.
• Greet customers appropriately and demonstrate courtesy and respect.
• Establish and maintain a position at the front of the store or in a department.
• Respond to customer requests for assistance by referring customers to store management or customer service via a company‑issued radio.
• Observe and report any suspicious behavior or critical incidents to Loss Prevention or store management.
• Perform a closing safety sweep of the store with a member of management.
• Adhere to all company policy and procedure.
• Document required incidents in AIIM Case Management.
• Perform other duties as assigned.

Qualifications:

• Strong verbal and written communication.
• Sound decision‑making skills.
• Ability to take initiative and perform well independently.
• Prioritizes and organizes workload and manages time effectively.
• Able to stand for long periods of time.
• 0–2 years of retail or security experience.

Benefits include: associate discount; EAP; smoking cessation; bereavement; 401(k) associate contributions; childcare and cell phone discounts; pet and legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time.

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual’s status in any group or class protected by applicable federal, state, or local law.

TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Applicants with arrest or conviction records will be considered for employment.

Address
255 East Flagler Street

Location: USA Marshalls Store 0650 Miami FL

This position has a starting pay range of $13.30 to $18.60 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.