Cashier, Miami

The Team

The Hermès Miami Boutique re-opened in 2013 and focuses on providing extraordinary service to clients as a part of the Southern Region. This position will report to the Operations Manager and will work collaboratively with the sales team and selling support teams to support the client experience in a fast‑paced, luxury environment.

The Cashier provides clerical support for front‑of‑house operations in the Hermès boutique. The Cashier is responsible for processing and ensuring the accuracy of all transactions (including receptions, CRM, SKUs, monetary payment and client verification) and the administration support of after‑sales services when needed. Partners with management team on POS decisions. The Cashier is responsible for supporting all cashiering and POS activities based on the specific needs, and providing the most memorable customer journey during the final boutique experience.

All other duties as assigned by the supervisor.

• Accurately record point of sales transaction at the register: processing sales, sends, repairs, assistant in preparation of opening and closing procedures with management.
• Consistently provide high levels of service to our clients within the Hermès standard of service: prompt and friendly greeting, offer to assist and answer questions, and assistance with wrapping and packaging at point of sale.
• Support the Sales Team to serve clients by providing cashier service and support as required.
• Process payment transactions such as cash, credit card, and other applicable forms with a high level of compliance and accuracy.
• Process multiple types of transactional requests such as returns, exchanges, refunds, and tax refunds according to the company policies and guidelines.
• Reconciliation of daily transactions with cash and other forms of balances, ensuring adequate cash flow in counters, verifying the amounts at the beginning and end of shifts.
• Input transaction and client information on the system and invoices accurately.
• Assist in preparing daily cashier report.
• Answer phones in a timely manner and exhibit friendly and appropriate customer service.
• Support general store operations and other ad hoc duties as assigned.
• Promote teamwork and work closely with the store team.

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• 1 year retail experience, in a luxury environment preferred.
• Strong communication skills.
• Knowledge of operating cash register or point-of-sale terminal.
• Good numerical sense, detail‑oriented, high levels of integrity, and meticulous in payment handling.
• Cash handling experience strongly preferred.
• Customer service oriented.
• Ability to multi‑task.
• Detail oriented.
• Strong organizational skills.
• Computer skills:
  Microsoft Office.
• Ability to handle difficult situations with grace, compassion and composure.
• Ability to lift between 0‑25 lbs. without assistance.

The hourly range for this position is $24.56 to $27.14 per hour. Actual rates are determined based on the job, location, and individual experience.

Hermès is proud to offer a variety of benefits to support the needs of our employees and their families, including:

• Commission and bonus incentives based on sales performance
• Medical, Dental, Vision
• Life Insurance and Disability
• Paid time off (annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time)
• Paid Parental leave and transition time
• 401(k) and Roth Retirement plan with company matching and profit sharing
• Various voluntary benefits such as flexible spending accounts, fitness reimbursement, voluntary life insurance
• Product discount and EAP resources
• Access to Calm App, Health Advocate, Family Building Support and more!

We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.

Since 1837, Hermès has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the…