Parking Service Assistant

Overview

Parking Service Assistant I - PHT.

Reports To:

Asst. Manager of Operations. Department:
Operations. Pay Band: 2 - Non-Exempt. Effective Date:
October 1, 2025.

• Collect used tickets; refill garage/lots equipment with tickets and receipt paper; perform daily upkeep and troubleshooting of equipment. Possess extensive knowledge of parking equipment at all automated facilities. Assist customers at any of our facilities and maintain good customer relations in Miami Parking Authority managed parking facilities. Direct traffic, remove trash, and perform general upkeep of facilities. Cover brakes for command center staff as needed.

• Do daily rounds in all garages and lots; collect used tickets; refill equipment with tickets, receipt paper, ink, etc.
• Replenish and close shifts at Pay On Foot Stations in all facilities (changing of Pay Stations).
• Test and troubleshoot equipment such as pay stations, entry and exit verifiers.
• Fix and reinstall arm gates.
• Ensure automatic parking equipment operates in harmony with overall facility operations.
• Erect barricades and place parking direction signs as necessary.
• Fill out daily duty reports to be sent electronically to supervisors.
• Close assigned facilities at end of shift.
• Perform Parking Attendant and Customer Service Monitor duties when needed.
• Keep all equipment and working area clean.
• Policy/patrol parking garage and lot grounds.
• Direct traffic and patrol assigned facilities to assure vehicle safety.
• Assist the public with directions and information.
• Correct or report any hazardous conditions.
• Comply with all safety standards, rules and regulations.
• Prepare reports for supervisors.
• Perform any other duties that may be assigned.

• Must have a valid driver’s license to operate golf cars.
• Must be fluent in English and Spanish.
• Provide excellent customer service.
• Provide routine information in a clear manner.
• Keep simple records and make reports.
• Establish and maintain effective working relationships with other employees and the general public.
• Lift and move weights of 25 pounds or less.
• Basic computer skills and ability to work with programs used at the command center.

• Education:
  
  High School education.
• Requires reading, writing, arithmetic, and following instructions.

• Restricted scope of duties; some analysis of facts surrounding individual problems; referral to supervisor for involved or questionable cases.

• Loss of cash, equipment, or materials would seldom exceed $100.00 per incident.
• Inattention or careless operation of equipment may cause injuries to self or others or lost time.
• Errors may involve losses such as cash shortfalls, improper costs, over payments, waste of materials, or damage to equipment.
• Work is not continually subject to verification, though errors typically remain within the Agency.
• Regular contacts with peers, supervisors, and the public requiring tact to avoid friction and obtain cooperation.

• Job does not require skills beyond those normally possessed by the average individual.

• Light physical effort; occasional moderate walking, lifting or moving of material; may work in cramped positions while using repair tools.

• Entry level

• Full-time

• Other

• Restaurants

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