Counter Sales Representative – Lead

Our client is seeking a Counter Sales Representative – Lead to help drive efficiency and customer satisfaction at their busy front counter. This leadership role is ideal for someone with experience in retail or customer service who’s ready to take the next step and guide a team in a fast-paced environment.

If you’re organized, team-oriented, and thrive in a hands-on role, this could be a great fit for you.

Contract-to-Hire

Pay Rate: $18-20/hr

Schedule:
Monday - Friday, 7 am to 5 pm

The Counter Lead is responsible for ensuring the efficient and smooth operation of the counter area. This role involves overseeing daily activities, ensuring that counter coverage and cleanliness are maintained, orders are processed promptly, company policies are upheld, and team members remain engaged and productive. The Counter Lead serves as a role model for exceptional service and operational excellence.

• Ensure the counter is fully staffed during operational hours by managing schedules and coordinating coverage as needed.
• Maintain a clean, organized, and safe counter area that meets company standards.
• Monitor daily workflows to ensure orders are pulled, processed, and fulfilled in a timely manner.
• Lead by example to foster a positive and productive work environment.
• Motivate and engage team members, promoting teamwork and high performance.
• Provide coaching, training, and support to counter staff to enhance their skills and knowledge.
• Enforce company policies and procedures, ensuring all team members adhere to established guidelines.
• Address policy violations or performance issues in a timely and professional manner, escalating to management when necessary.
• Ensure customers receive prompt, courteous, and knowledgeable service at the counter.
• Resolve customer inquiries or concerns effectively, maintaining a high level of satisfaction.
• Coordinate with relevant departments to ensure the counter is stocked with necessary supplies and materials.
• Monitor inventory levels and report shortages or excesses to management.
• Provide regular updates to management regarding counter performance, team productivity, and any operational issues.
• Act as a liaison between counter staff and management to facilitate clear communication.

• High school diploma or equivalent;
  Associate’s degree or relevant certification preferred.
• Minimum of 2 years of experience in a supervisory or team lead role, preferably in a customer-facing environment.
• Proven ability to lead, motivate, and manage a diverse team.
• Strong organizational and multitasking skills in a fast-paced setting.
• Excellent verbal and written communication skills.
• Proficiency in using point-of-sale systems and basic computer applications.
• Knowledge of operational and safety standards relevant to the counter environment.
• Demonstrated problem-solving skills and attention to detail.

• Fast-paced, customer-facing environment.
• May require standing for extended periods and occasional lifting of materials or products.

• Leadership
• Problem-solving
• Time management
• Attention to detail
• Customer focus