Sales Associate - Dolphin Mall

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Sales Associate - Dolphin Mall role at Timberland
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As a Sales Associate, you will be the face of the brand to our retail customers and will be responsible for creating best‑in‑class customer experience in the store. You will actively engage with a diverse and often large group of people, using your product, brand, activity and community knowledge to ensure each customer has a memorable positive experience. You will serve as part of a team, ensuring that customer engagement is the top priority, while also assisting in the daily visual and operational maintenance of the store.

Timberland, a VF Company, was founded in 1973 and is a global outdoor lifestyle brand based in Stratham, New Hampshire, with international headquarters in Switzerland and Hong Kong. Best known for its original yellow boot designed for the harsh elements of New England, Timberland offers a full range of footwear, apparel and accessories for people who value purposeful style and share the brand’s passion for enjoying—and protecting—nature.

At the heart of the Timberland brand is a core belief that a greener future is a better future, realized through decades‑long commitment to produce responsibly, protect the outdoors, and strengthen communities worldwide.

By joining Timberland, you will serve as a purpose‑led, performance‑driven brand ambassador, building productive relationships with “adventurous doers” and having the opportunity, tools, and environment to explore the world and create meaningful, lasting connections.

• Demonstrate a customer first mindset by modeling selling behaviours with a passion for the brand, customer, and the product.
• Aware of and accountable to store and individual sales goals.
• Exemplify an optimistic and energetic presence through team collaboration while building strong relationships with customers to maximize customer loyalty.
• Provide exceptional service while educating customers on our product, our Brand Purpose and community service involvement.
• Maintain a positive attitude and be flexible to the changing needs of the customer and the business.
• Ensure product is always available to the customer and represented in a compelling way that is consistent with visual guidelines, in addition to ensuring the store is recovered and customer ready each day.
• Adhere to policies and procedures, standards and practices, and company directives.
• Comply with company safety, security, and shrink avoidance policies and programs.
• Model behaviour that respects the background, experience, and cultural differences of others, while upholding the integrity and values of the VF Corporation and the brand.
• Promote an environment that encourages participation, creativity, and learning by sharing best practices and building on the ideas of others.

• Ability to work a flexible schedule to meet the needs of the business; will require weekends, evenings, and holidays.
• Ability to work with a team to exceed sales results and meet business goals.
• Ability to genuinely and comfortably engage with a diverse group of customers.
• Excellent verbal and nonverbal communication skills.
• Ability to work in a fast‑paced environment.
• Ability to deliver a high level of customer service in a retail environment.

• Previous retail or service‑oriented experience.

• Operate office equipment and technology (i.e., computers, tablets, phones, copier, etc.).
• Standing required for entire work shift.
• Bend, lift, open and move product up to 50 pounds as needed.
• Use ladders for visual merchandising, light adjustments, and window banner placement.

As a purpose‑led, performance‑driven company, we strive to foster a culture of belonging based on respect, connection, openness, and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.

We’re in the business of unleashing human potential, driven by the ideas, energy and commitment of our people. That’s why we offer comprehensive benefits that…