Sales Associate - Miami Design District, Women's

Sales Associate – Miami Design District (Women’s)

The Sales Associate is responsible for delivering best-in-class client service, achieving individual sales goals, building lasting client relationships through mastery of product knowledge and selling ceremonies, and understanding boutique operating processes.

Deliver top-tier client service while reaching or exceeding sales targets and fostering strong client relationships.

• Achieve and exceed individual sales goals and key performance indicators, including sales volume, units per transaction (UPT), and average dollar per transaction (ADS).
• Maintain a strong drive for results and a positive, team‑first attitude at all times.
• Create a welcoming, client‑focused environment offering best‑in‑class service in person, over the phone, and through electronic communication.
• Develop and nurture a local and international client book, recruiting and cultivating top clients.
• Demonstrate deep product expertise and engage clients through product details and stories.
• Problem‑solve in partnership with leadership to resolve client issues to the benefit of the business.
• Support floor moves, merchandising, visual merchandising, and housekeeping as needed.
• Assist in locating merchandise at other boutiques for clients and process charge‑send sales per company guidelines.
• Manage individual stock assignments, organizing stock on the floor and in the house.
• Participate in inventory and cycle counts, protecting boutique assets by following operating procedures.
• Assist in packing or wrapping customers’ merchandise when necessary.

• At least 3 years of retail sales and client service experience, preferably in a luxury consumer goods environment.
• Strong drive for business results with a passion for fashion and the brand.
• Excellent communication, organizational, and follow‑through skills to build lasting relationships.
• Proficiency in customer service across in‑person, telephone, and electronic channels.
• Accurate reading, counting, and writing to complete all business and client documentation.
• Ability to adjust priorities and manage time in a fast‑paced environment, adapting to evolving business trends.
• Willingness to work varied hours, including nights, weekends, and holidays as needed.
• Proficiency operating all necessary equipment: phone system, cash register, sensor‑tag remover, computer, etc.
• Physical capability to stand for extended periods, move merchandise, and lift at least 30 lbs.
• Commitment to adhere to all company policies, procedures, regulations, and standards.

The selected candidate will receive a salary within the range of $24–$26 per hour, plus bonus eligibility.

• Medical, dental, vision coverage.
• Flexible Spending Accounts.
• Short‑ and long‑term disability insurance.
• Employee discount program.
• Paid time off, volunteer time off, and holidays.
• Mental health and wellbeing support.
• Family‑friendly benefits, reproductive healthcare, and child/elder care services.
• Commuter benefits.
• 401(k) plan with employer matching.
• Employee referral program.

Christian Dior Couture provides equal employment opportunities to all employees as part of the LVMH Group, which emphasizes ethics, social responsibility, and environmental protection. All employees are valued, celebrated, and welcomed, and the company strives to create an inclusive environment that supports diverse perspectives.