Member Experience Specialist

Job Details

Job Location:

6441 Pembroke Taft St - Pembroke Pines, FL 33024

Position Type:
Part Time

• Deliver Outstanding Member Service
  -Create a welcoming environment and consistently apply the 10/5 Rule: acknowledge members at 10 feet and greet them at 5 feet.
• Monitor Gym Access – Ensure members have active accounts, follow You Fit policies regarding check-ins and access, and address any member alerts as they check-in.
• Handle Member accounts
  -Assist with account-related questions, updates, and issues both in person and over the phone.
• Answer and Direct Calls – Manage incoming phone calls, provide accurate information, and route inquiries to the appropriate person or department when necessary.
• Assist with Membership & Personal Training Retention – Engage with members who inquire about canceling and provide solutions to retain their membership or services.
• Perform Opening & Closing Duties – Follow specific procedures to open or close the gym and ensure readiness for members.
• Process Payments & Manage Cash Drawer – Handle transactions at the POS system, including retail purchases, beverages, past-due balances, guest passes, and other services. Balance the cash drawer and follow proper cash-handling procedures.
• Enforce Gym Policies & Maintain Standards – Ensure members adhere to gym policies, such as dress code, guest policies, and facility rules.
• Assist with Gym Cleanliness – Support the maintenance of a clean and organized facility by ensuring the daily completion of required cleaning checklists completing both daily maintenance and periodic deep cleaning tasks.
• Report Safety, Facility, or Equipment Concerns – Identify and report any safety hazards, maintenance issues, or facility concerns to management. Inquire about canceling and provide solutions to retain their membership or services.
• Maintain Cleanliness of All Gym Areas – Ensure restrooms, locker rooms, workout spaces, front desk areas, and common areas are consistently clean and sanitized.
• Clean & Sanitize Fitness Equipment – Wipe down and disinfect cardio machines, strength training equipment, and free weights to maintain a safe and hygienic workout environment.
• Empty Trash & Restock Supplies – Remove waste, replace trash liners, and restock restroom and gym supplies, including paper towels, soap, and disinfectant sprays.
• Clean & Maintain Flooring – Sweep, mop, and vacuum floors to ensure a clean and safe workout environment.
• Handle Emergency Cleaning Situations – Quickly respond to spills, biohazards, or unexpected messes to ensure member safety and prevent accidents.
• Monitor & Report Cleaning Supply Levels – Track usage of cleaning products and request restocks to ensure essential supplies are always available.
• Ensure Proper Use of Cleaning Equipment & Chemicals – Use all cleaning tools and products safely, following You Fit guidelines for proper sanitation.
• Deliver an Engaging Gym Experience – Guide prospects through personalized tours, introduce them to the gym environment, and ensure a seamless transition to the membership presentation.
• Support Events – Assist with member appreciation days, promotions, or special events to enhance community engagement.

• Must be at least 18 years of age.
• Proficient in reading, speaking, and writing in English. Fluency in multiple languages is favored.
• Availability to work flexible hours, including mornings, evenings, weekends, and holidays as needed.
• Strong customer service skills with the ability to engage positively with members, guests, and prospects.
• Ability to follow cleaning procedures and use approved cleaning products safely and effectively.
• Basic knowledge of facility maintenance, including minor repairs and supply management.
• Ability to multitask and remain organized in…