Store Supervisor: Guest Experience & Sales Leader

Position Summary

The Assistant Manager supports the General Manager in overseeing daily store operations, delivering exceptional customer service, driving sales, and maintaining Peterbrooke Chocolatier's high standards for quality and guest experience. This role helps supervise staff, manage inventory, and ensure smooth store operations while creating a welcoming environment for customers.

• Assist with daily opening and closing procedures.
• Ensure the store is clean, organized, and visually appealing.
• Monitor cash handling, register accuracy, and daily deposits.
• Maintain compliance with food safety and sanitation standards.
• Support the execution of seasonal displays and promotions.

• Provide outstanding customer service and product knowledge.
• Assist customers with gift selections, special orders, and event purchases.
• Resolve customer concerns promptly and professionally.
• Promote customer loyalty through personalized service.
• Assist with employee training and onboarding.
• Supervise staff during assigned shifts.
• Help create and maintain employee schedules.
• Provide coaching and support to team members.
• Foster a positive and productive work environment.
• Support efforts to achieve sales goals and store performance targets.
• Promote holiday, corporate gifting, and special event sales.
• Assist with local marketing initiatives and community outreach.
• Upsell products and encourage add-on sales opportunities.

• Monitor stock levels and assist with ordering products and supplies.
• Receive and organize shipments.
• Conduct inventory counts and help reduce product loss.
• Ensure proper storage and handling of chocolate products.

• High school diploma or equivalent.
• 1–3 years of retail, customer service, food service, or hospitality experience.
• Previous supervisory or leadership experience preferred.
• Strong communication and organizational skills.
• Ability to work flexible hours, including weekends and holidays.
• Basic computer and point-of-sale system proficiency.

• Experience in specialty retail, confectionery, bakery, or gift store environments.
• Knowledge of inventory control and merchandising practices.

• Leadership and team development
• Sales and upselling
• Problem-solving and conflict resolution
• Time management
• Cash handling and inventory management

• Ability to stand for extended periods.
• Ability to lift and carry up to 40 pounds.
• Ability to work in a fast-paced retail environment.