Account Development Executive

Account Development Executive

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At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset – our people.

We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.

This job is interdisciplinary – a mix of strategy, operations, and sales to identify where customers encounter friction in the upsell process, upsell current customers on our products, and improve the customer experience to drive greater revenues per customer. You will become an expert on upselling Justworks’ smaller businesses from Basic to Plus by working with Sales, Customer Success, Underwriting, and Product teams.

You will propose and implement new strategies, materials, and processes to increase upsell conversion rates as well as answer and reduce customer questions.

• Primarily work to upsell our smaller customers
• Look for efficiencies in our upsell process and come up with creative ways to scale
• Manage an end-to-end upsell pipeline and all supporting activities; meet or exceed your quotas
• Run pilots and tests to upsell different product lines
• Partner with product teams to reduce friction in our upsell process
• Propose strategies to improve effectiveness in our upsell process to our smallest customers
• Provide expert‑level support to customers around Justworks' continually expanding product and service offerings
• Display a high level of professionalism and compassion when working with each account
• Explain complicated concepts (related to health insurance, compliance, taxes, etc.) in simple, user‑friendly terms
• Perform other duties as needed based on department and/or organizational needs

As an Account Development Associate, how results are achieved is paramount for your success and ultimately results in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

• Good judgment – exercise of critical thinking, analyzing issues, and developing mitigation strategies.
• Foundational sales knowledge – specific sales skills (prospecting, cold calling, nurturing, engaging, presenting, negotiating, closing) and knowledge of product, markets, trends, and business.
• Results‑driven – consistently achieves results, even under difficult circumstances.
• Adaptability – ability to adjust approach or actions in response to changes.
• Solution‑oriented – identifies the source of a question or challenge and provides the right or better way of doing things.

All Just workers align their behavior to our core values, COGIS:
Camaraderie, Openness, Grit, Integrity, Simplicity.

• Minimum of 2 years work experience required; 1 year in a client‑facing role preferred; ideally knowledgeable in selling to small businesses.
• B2B software/SaaS and Salesforce experience is a plus.
• Excellent organizational, written, and verbal communication skills.
• Strong attention to detail with the ability to manage competing priorities and multitask.
• Ability to work as part of a team and be resourceful and adaptable.
• Proven track record of consistently meeting and exceeding goals.
• Self‑starter who acclimates quickly to new environments.
• Passionate about sales and relationship‑focused customer engagements.
• Excellent interpersonal skills and ability to listen and gather important information.
• Ability to simplify complicated topics and explain them in easy‑to‑understand terms.
• Overachiever and proactive.
• Creative solutions in a fast‑paced environment.
• Enjoy entrepreneurial environments and building something meaningful.

This position is paid a base wage plus incentive compensation. The base wage range is $83,700.00 – $83,700.00. On-Target Earnings are $ – $. Final offers may vary.

Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm. We are an equal opportunity employer and provide reasonable accommodations to employees with disabilities and religious beliefs. If you need an accommodation, contact

Entry level

Full‑time

Sales and Business Development

Industries

Human Resources Services