Sales Associate - Miami Design District

Sales Associate – Miami Design District – Cartier

Location: Miami, FL

Reports To: Sales Experience Manager

Serve as an Ambassador for Cartier, achieving sales targets, delivering an exceptional client experience, and supporting daily boutique operations.

• Achieve and exceed monthly sales targets.
• Provide outstanding customer service at every touchpoint.
• Maintain strong product knowledge and follow‑up with clients.
• Manage after‑sales client interactions when dedicated staff are not available.
• Adjust sales approach according to client needs.
• Negotiate and overcome objections.
• Act as a referent and provide recommendations for an exceptional client experience.
• Stay current on industry news and competitor activity.
• Build and nurture client relationships through CRM initiatives.
• Record client data accurately for follow‑up.
• Resolve client concerns and involve management when needed.
• Collaborate with management on in‑store and off‑site events.
• Understand and follow security and operational policies.
• Assist with boutique set‑up, breakdown, and maintenance.
• Support daily merchandising and back‑stock maintenance.
• Participate in inventories and cycle counts.
• Engage in special projects as required.

• Education: College degree preferred.
• Experience: 2–5 years in luxury retail, service, or hospitality.
• Technical
  
  Skills:
  
  Ability to work in a fast‑paced retail environment, computer and internet savvy, MS Office required, SAP preferred.
• Personal
  
  Skills:
  
  Additional language skills a plus; excellent interpersonal and communication skills; strong customer‑service focus; attention to detail; genuine ambassador; professional demeanor; team‑player; availability for retail hours including weekends and travel for training, client events, and conferences.

Competitive base salary with commissions, plus a comprehensive benefits program that includes medical, dental, and vision coverage, HSA, FSA, life insurance, disability benefits, 401(k) with employer match, paid time off, wellness reimbursement, employee assistance program, and volunteer days off.

Full‑time, associate level.