Customer Success Senior Manager
Job in
Miami, Miami-Dade County, Florida, 33222, USA
Listed on 2026-10-17
Listing for:
Gomyneed Private Limited
Full Time
position Listed on 2026-10-17
Job specializations:
-
Sales
Customer Success Management, Client Relationship Management, B2B Sales
Job Description & How to Apply Below
Full-time Customer Support---## About this role Ripple is hiring a Customer Success Senior Manager (Miami, FL, United States). This is an on-site crypto & web3 role listed on the official Ripple careers site.
About the Role:
At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our...
Key Responsibilities:
• Develop a deep understanding of each customer's current technical solutions, organization, internal decision-making, aspirations and needs
• Serve as an advisor/Ripple advocate with customers, enabling them to better experience the potential of Ripple and participate in developing new and ground-breaking solutions
• Conduct financial, business and value analysis with the ability to understand and analyze key financial targets (e.g., cost reduction, revenue growth, etc.)
• Navigate upsell and cross sell opportunities and drive them to deal execution, working with cross functional partners
• Lead key initiatives, working with cross-functional collaborators (Engineering, Technical Services, Sales, BD, Finance, Product Marketing and Legal) and creatively solve complex business and operational...Requirements & Details:
• Identify and champion internal Ripple process improvements
• 5+ years of experience in a customer facing role at financial institutions and/or a Fin Tech or crypto organization
• Demonstrable understanding of multi-stakeholder management in complex environments
• Experience in the development and launch of modern, complex business solutions involving innovative technology and B2B relationships
• Excellence in building and managing relationships in cross-functional, global teams
Job Type: Full-time
Work Mode:
On-site Apply directly on the Ripple careers page using the Apply button.
Company:
Ripple
Location:
Miami, FL, United States Job Type:
Full-time Category:
Customer Support Work Mode:
On-site / Hybrid
Position Requirements
10+ Years
work experience
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