Membership Cultivation Manager

THE CLUB AT THE MOORE
· MIAMI DESIGN DISTRICTTITLEMembership Cultivation ManagerDEPARTMENTMembership + Programming REPORTS TO Director of MembershipTYPEFull-Time
· On-SiteROLE OVERVIEW The Membership Cultivation Manager is the dedicated acquisition role for The Club at The Moore — the top rung of the Membership team's career ladder, accountable for 60% of the team's annual sales goal. This is a sales and relationship role for someone with deep knowledge of Miami's professional and cultural landscape and the discipline to move the right people from first conversation to closed initiation.

You don't wait for leads. You build a living referral network, show up where our future members already gather, and hold membership conversations that feel less like a pitch and more like a well-timed introduction to a room someone has been looking for. You report to the Director of Membership and work alongside the Senior Member Relations Manager and Member Relations Manager, both of whom also contribute to sales.

The Moore is a transformation business. We are not selling amenities or square footage — we offer membership in a community that helps people become who they could not become alone. You will not simply fill seats. You will help compose the room.

YOU AREA natural connector with commercial discipline. You know that inviting someone into a membership is about trust, timing, taste, and fit — not pressure. You move between gallery openings, business dinners, and one-on-one conversations with equal ease, and leave each one with a relationship, a referral, or a closed initiation. You take the quality of the community personally; its integrity is part of what you're selling.

The close should feel like recognition, not persuasion.

CORE RESPONSIBILITIES PIPELINE DEVELOPMENT & OUTBOUND ACQUISITIONO

wn the new membership funnel end to end — sourcing, qualifying, touring, and closing.

Build and run a personal outbound strategy grounded in referral cultivation, strategic networking, and event-based lead generation.

Lead acquisition campaigns with the Director of Membership and Marketing, from audience targeting through conversion.

Lead corporate and institutional opportunities — District memberships, Workplace adjacencies, and organizational partnerships — with the Director of Membership.

ENTRY-TIER CONVERSIONO

wn conversion of 90-Day and Summer at The Moore members into full membership. Every cohort is a pipeline of prospects already inside the house.

Run a structured cadence for each cohort — at signing, mid-term, and ahead of the 90-day decision — shaped by how each member actually uses the club, and report conversion against plan.

MEMBERSHIP CONVERSATIONS & TOUR CONVERSION Lead membership conversations and tours tailored to each prospect's context, motivations, and unstated aspirations.

Handle hesitation consultatively: hear the real concern, address it, and move toward commitment with clarity.

Uphold the admissions standards and invitation discipline that keep the community coherent and membership meaningful.

ONBOARDING CONTINUITY Stay in active relationship with each member you close through their first 90 days, coordinating with the Senior Member Relations Manager. The handoff should be personal, not administrative.

At 30 days, confirm their first visit has happened, surface any early friction, and make a specific introduction or event recommendation based on the membership conversation.

REFERRAL NETWORK, PRESENCE & PROGRAMMING Grow a referral ecosystem — members, Ambassadors, corporate contacts, key connectors, and cultural allies — that produces qualified, consistent prospect flow.

Pursue four to six external partnerships a year with galleries, design institutions, design-led brands, investment forums, or cultural…