Sr. Specialist, Business Development

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Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group
. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

This position will be working onsite from Miami.

Position Summary:

In this role, you would be an integral part of revenue generation for the Corporate and Incentive Sales Team in North America. This position will liaise with the Associate Vice President of Corporate, Incentive and Charter Sales, Senior Manager of Corporate and Incentive Sales Specialist Team, Supervisor of Corporate and Incentive Sales Specialist Team, Corporate Sales Managers and our Incentive House Accounts, Meeting Planning Companies, Third Party Companies and Corporate Direct customers on qualifying, quoting, negotiating, and closing group business.

You would be responsible for individual and team revenue generation in a tele-sales environment. This entails supporting Corporate and Incentive Sales Team with other sales activities which could include supporting the Team with Sales and Marketing strategic efforts to achieve established revenue goals; conducting day site inspections; sailing site inspections; participating in trade shows; and participating in joint sales calls to accounts / clients.

You would work closely with other internal departments, including but not limited to, Revenue Management, Hotel Operations, and Legal. The end goal is to consistently deliver high levels of customer service and operational excellence, which in turn leads to increased client satisfaction and revenue growth for the department.

Essential Duties and Responsibilities:

• In a Tele-Sales environment, receives or places telephone calls to Incentive Houses, Meeting Planning Companies, Third Party Companies or Direct customers to qualify, quote, negotiate and close meeting and incentive group business. Leverages inbound and outbound interactions to create selling opportunities.
• Qualifies clients’ needs and presents alternatives in order to secure the business.
• Confers with Travel Partner and Revenue Management to seek the most competitive option within clients’ parameters and presents proposals designed to maximize yields.
• Makes outbound follow up calls on proposed business (as well as expired options or options due to expire) and provides general support to customer inquiries with a goal of securing a firm commitment.
• Advises the Corporate and Incentive Sales Team on all account activities and pending business.
• Networks with all relevant internal departments to action requests and complete tasks.
• Escorts non-sailing and / or sailing site inspections as needed both domestically and internationally to secure new business.
• Participates as needed in trade shows, trainings, seminars, business meetings and presentations both domestically and internationally to support corporate and incentive sales initiatives.
• Responsible for reconciliation of all financial transactions for corporate and incentive group business, including but not limited to, collection of payments, cross referencing of payments, processing refunds as necessary and ensuring accurate pricing.
• Responsible for reaching or exceeding the quarterly and annual departmental revenue goals.

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