Customer Success Manager, SymPro

At Aquila, we invest in category-defining B2B/B2G software companies globally, acting as a thought-partner, striving for the success of our companies in the long term. We are a well-managed, profitable company that operates like a startup with the financial backing of a parent company. For our people, this means limitless possibilities.

We are unapologetically unique, pivoting to respond to the needs of the multiple markets we operate in. We have ambitious goals, and we are looking for genuine contributors with integrity, energy, flexibility, and loyalty. We are investing in building future leaders who can take an idea and make things happen.

At Sym Pro, an Aquila company and part of Constellation Software, we provide treasury management software that supports investment, debt, and cash management operations for public sector organizations across North America. With more than 400 customers, we help government agencies and public institutions improve financial accuracy, reporting, and operational efficiency in complex treasury environments. Backed by the stability of Constellation Software and the long-term ownership model of Aquila, Sym Pro combines the strength of an established business with the agility of a focused, product-led software company.

Reporting to the Sales and Marketing Manager, we are hiring a Customer Success Manager to build and strengthen relationships with our existing public sector customers across North America. As our new Customer Success Manager, you will be the primary point of contact for government agencies and public institutions using our treasury management software, ensuring they receive the attention, guidance, and support they need to get the most from our solutions.

You will take ownership of customer relationships, work closely with internal teams to address their needs, support renewals, and identify opportunities to introduce additional products and services.

This is a full-time, remote role based in the United States or Canada.

Make customer success your own.

Build meaningful relationships around a proven and evolving product.

Expand your commercial skills and career opportunities.

• Own and strengthen customer relationships. You will build trusted, ongoing relationships with an assigned portfolio of Sym Pro customers and become their consistent point of contact after implementation. You will proactively check in, understand how clients are using our products, confirm they are getting value from the platform, and ensure they feel known, supported, and connected to Sym Pro.
• Improve retention and renewal readiness. You will stay close to customer sentiment, usage patterns, open items, and renewal timing to identify accounts that need attention before concerns become risks. You will support the renewal process for assigned accounts, help customers understand Sym Pro's ongoing value, and coordinate next steps that support long-term retention.
• Create a more connected customer experience. You will work across Implementation, Support, Sales, and leadership to keep customer needs moving forward. When a client has a question, concern, invoicing need, contract detail, billing change, or account administration issue, you will help route it, track it, and ensure the right people are involved through to resolution.
• Guide migrations and relationship-led expansion. You will help customers understand the value of moving to newer Sym Pro products where appropriate. You will also identify opportunities to introduce additional products, modules, and services, own smaller add-on conversations, and partner with Account Executives on larger or more complex opportunities.
• Maintain clear account visibility. You will keep accurate records of customer conversations, account activity, renewal status, risks, opportunities, and next steps in the CRM. You will help Sym Pro create a more consistent view of account health and ensure customer information is current, actionable, and easy for internal teams to use.
• Turn customer insight into action. You will gather feedback, identify patterns, and share what you are hearing with Sales, Support, Implementation, Product, and leadership. Your insight will help inform product, pricing, process, renewal, reference, and case study opportunities while improving how Sym Pro supports its customers.

• The customer relationship expertise. You have built trust with customers in a relationship-focused role…