Customer Service Rep​/Inside Sales

Job Title:

Inside Sales Rep

Job Location:

Hialeah. FL 33018

Pay and Hours for Job + Benefits: $20-$21 per hour

We are seeking a dynamic and customer-focused bilingual Customer Service Representative with Inside Sales experience to join our team. This role is responsible for delivering outstanding customer support while identifying sales opportunities, promoting products/services, and driving revenue growth. The ideal candidate is a strong communicator who thrives in a fast-paced environment and is motivated by both service excellence and sales targets.

• Identify and pursue up-selling and cross-selling opportunities during customer interactions
• Generate leads and follow up with potential and existing customers
• Meet or exceed individual and team sales targets
• Prepare and deliver product recommendations tailored to customer needs
• Support promotional campaigns and outbound sales initiatives
• Maintain pipeline and update sales activities in CRM Reports to the CSD Lead.
• Ensuring superior customer service is always delivered to all customers both externally and internal.
• Must have 2-3 years of customer service experience.
• Position will start as a temporary (40 hrs/week) role under a temporarily assignment and will move to a Permanent position after the probation period of approximately 4-5 months after completion.
• Must be able to keep up with the daily KPIs set forth for the department (orders, return credits, coop claims, etc.).
• This role will expose key individuals to most business principles (Supply Chain, Customer Relations Management (CRM), Accounting, International Business and Inside Sales).
• Must be able to work on a computer for 8 hours a day while answering 100’s of emails, phones calls MUST HAVE intermediate to expert understanding of Microsoft systems (Excel, Outlook, Access, Word, etc.).
• This position requires the ability to execute data entry of sales orders, coop claims, and return credits from customers both internal and external.
• This position also requires the customer service rep to execute a great deal of follow-up with the customers and sales reps.
• Position will also require the individual to work on special projects with other departments, such as Marketing, Accounting and Sales.
• Experience operating in an EDI environment is a plus, as well as experience having worked on e-commerce projects.
• Ensure that all transactions that affect the branch inventory and accounts receivable are processed accurately.
• Will be required to be proficient in managing accounts, customers, processes and systems.
• Work with other departments on sales, marketing and supply chain initiatives.
• Authorize and ensure validity of customer Returns, Coop Claims, Credits, Check requests and Purchase Orders.
• Experience with SAGE, ALTEC and/or other customer planning systems a plus.
• Must be able to speak and write Spanish and English, Portuguese a Plus Must be detailed oriented and willing to show work performance Skills Excellent communication in English and Spanish (verbal and written) Problem-solving and conflict resolution Customer relationship Management Attention to detail Lead generation and follow up Closing sales Order processing systems Data entry and record keeping Product Knowledge Teamwork and collaboration

• High school diploma or equivalent (associate or bachelor’s degree preferred)
• 1–3 years of experience in customer service and/or inside sales
• Proven track record of meeting or exceeding sales goals (preferred)
• Strong verbal and written communication skills
• Excellent problem-solving and conflict-resolution abilities
• Proficiency in CRM software and Microsoft Office Suite
• Ability to multitask, prioritize, and work in a fast-paced environment.
• Must be able to speak and write Spanish and English

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