Lead Front Desk Associate

About The Lash Lounge

The Lash Lounge® is the premier salon specializing in custom Eyelash Extensions, Perming, Tinting, Threading and more. We pride ourselves on delivering an elevated guest experience while building long‑term relationships through our exclusive membership program. Our front desk team plays a critical role in driving salon success by converting leads into loyal members and maximizing every guest interaction.

The Lead Front Desk Associate is a key sales and leadership position responsible for managing incoming leads, driving membership sales, and setting the standard for front desk performance. This role is ideal for someone who thrives in a fast‑paced, goal‑oriented environment and enjoys coaching others while delivering exceptional customer service.

• Proactively follow up on new leads via phone, text, and email to convert inquiries into booked appointments and memberships
• Confidently present and sell The Lash Lounge® membership options and retail products
• Track, manage, and nurture leads through the CRM system
• Meet or exceed individual and team sales and membership goals

• Serve as the lead and role model for front desk associates, setting expectations around sales, service, and professionalism
• Assist in training and coaching front desk staff on scripts, objection handling, and closing techniques
• Support daily front desk operations including scheduling, check‑in/check‑out, and guest flow

• Create a welcoming, luxury experience for every guest—both in person and over the phone
• Resolve guest concerns with professionalism and a solution‑oriented mindset
• Ensure accurate guest records, memberships, and payments

• Open and/or close the salon as needed
• Maintain front desk organization, cleanliness, and brand standards
• Support management with reporting on leads, memberships, and front desk performance
• Other duties as assigned

• 2+ years of experience in sales, front desk, hospitality, or customer service (membership‑based spa/salon experience preferred)
• Proven ability to sell memberships, packages, or recurring services
• Strong phone presence and confidence handling objections
• Leadership mindset with the ability to coach and motivate others
• Organized, detail‑oriented, and comfortable working with goals and metrics
• Flexible availability, including evenings and weekends

• A natural closer who enjoys sales and relationship‑building
• Someone who takes ownership of results and leads by example
• A polished, professional communicator who aligns with a luxury brand
• A team player who thrives in a performance‑driven environment
• A self‑starter who can work independently or as part of the team

• Competitive hourly pay + commission/bonuses based on membership sales
• Free lash extensions and other salon services
• Discounts on retail products
• Growth opportunities
• Supportive, positive team culture