Analyst, Situational Management

Journey with us!Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

This position will work on-site in Miami, Florida.

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

Royal Caribbean Group’s
Safety,Security & Environment
Teamhas an exciting career opportunity for a full time
Analyst, Situational Management
reporting to
Manager, Corporate Incident Management

The Analyst, Situational Management plays a critical role in leading incident management escalation calls across various types of incidents and developing and enhancing crisis action planning to support emergency preparedness for shoreside and shipboard operations globally. This position plays a significant role in ensuring the Royal Caribbean Group is prepared for and can effectively respond to a variety of emergency situations.

This position is a part of emergency and crisis management that requires aptitude and stability to handle emergency situations.

• Crisis Management & Incident Response:
  Lead incident management escalation calls within the fleet for various types of incidents. Assess and assist in the creation and enhancement of plans and processes like situation reports (Sit Reps), spot reports, incident action plans, and senior leadership briefs.
• Situational Awareness:
  Establish organizational situational awareness related to emergency response and emerging risks, in collaboration with the Global Intelligence Team and the Manager of Situational Management.
• Weather Event Response:
  Monitor and participate in imminent weather events, liaising with the company's meteorology team. Ensuring accurate escalation and situational awareness.
• Post-Event Reporting:
  Compile after action reports and brief stakeholders as needed.
• Surge Capacity Review:
  Regularly review and update the company's surge capacity to respond to incidents, oversee the GO Team roster and campaigns, and train surge teams in conjunction with the Manager of Situational Management.
• Business Resiliency:
  Maintain and update critical incident playbooks. Update and expand global all-hazards plans. Collaborate with IT on business resiliency.
• Search And Rescue:
  Initiate the annual SAR plan process fleetwide, ensuring each ship is valid for the next year or as needed.
• Alerting Platform Management:
  Continually update data and alignment with stakeholders for escalations.
• Personnel Deployment:
  Assist the Manager of Situational Management when considering deploying personnel to ensure the effectiveness and accountability of deployable assets.
• Training Coordination:
  Coordinate and assist in all phases of training exercises or drills to implement response protocols for shoreside and shipboard assets
• This position plays a significant role in ensuring the Royal Caribbean Group is prepared for and can effectively respond to a variety of emergency situations.

• A bachelor’s degree in emergency management, crisis management, homeland security, or a closely related field, or equivalent practical operational experience.
• 3–4 years of experience in crisis response, emergency management, business continuity preferably in maritime, military, or emergency services (fire, EMS, or law enforcement).
• Experience with notification/event management systems (e.g., Everbridge), Emergency Operations Centers, crisis response groups, or leading teams is preferred.
• Experience coordinating projects across departments or large teams.
• Strong interpersonal and communication skills for all organizational levels in a multicultural environment.
• Advanced proficiency with Microsoft Office (Outlook, Word, Excel), and technical programs.
• Excellent writing,…