Retail Security Account Manager

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Allied U. is North America’s leading security and facility services company, offering rewarding careers that provide a sense of purpose. Working in a dynamic, welcoming, and collaborative workplace, you’ll be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Allied Universal is hiring an Account Manager. As an Account Manager, you drive daily security operations, ensuring the safety and well-being of the people and places you protect. You lead from the front—guiding, developing, and motivating your team of security officers and supervisors to deliver exceptional service. This is your opportunity to lead with purpose, make a real impact, and create a safer environment for those who count on you.

• "Protect people. Manage performance. Drive results."
• "Be the face of security for our clients."
• "From operations to accountability—lead it all."

Payrate: $62K

• Career Growth:
  Opportunities to advance within a global leader in security services.
• Impactful Work:
  Play a vital role in protecting people, property, and businesses.
• Supportive Team:
  Work with caring professionals dedicated to safety and excellence.

• Manage scheduling:
  Leverage AI-powered technology to effectively schedule security officers, meeting client contract hours while minimizing unbilled overtime.
• Lead and develop security teams:
  Hire, coach and manage security officers and supervisors while overseeing payroll, performance, and employee relations.
• Enhance client relationships:
  Serve as the primary point of contact for clients, ensuring high-quality service that protects people and property.
• Handle security incidents and emergencies:
  Respond to escalated issues professionally, coordinating with clients and internal teams.
• Direct compliance and security operational excellence:
  Oversee training, safety, and site operational standards as well as managing inventory (uniforms, equipment, and other essential supplies).

• High school diploma or equivalent.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• Valid driver’s license if driving a company vehicle, or personal vehicle while conducting business.
• Minimum of two (2) years of experience in business operations, security management, or supervising teams in a fast‑paced environment.
• Experience in leading, developing, and retaining a dynamic team while building positive client relationships.
• Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination.
• Proven ability to evaluate situations, make sound independent decisions, and resolve conflicts efficiently.
• Proficiency in web-based applications and computer systems, including Microsoft Office.
• Ability to communicate effectively with clients and employees while managing multiple projects and driving operational excellence.
• Financial acumen; able to manage staffing levels while minimizing non-billed overtime and managing turnover costs; planning and organizing skills to control costs related to inventory (uniforms, equipment, etc.).

• College degree in Business Administration or a law enforcement‑related field.
• Experience in law enforcement, military, and/or contract or proprietary security services, or facility management.
• ASIS, International Certified Protection Professional (CPP) certification.
• Previous payroll, billing, or scheduling experience.
• Aptitude with security systems: CCTV, access control, and badge administration.
• Graduate of a certified public safety academy (e.g., Law Enforcement, Firefighter/Paramedic, Corrections Officer).

• Medical, dental, vision, basic life, AD&D, and disability insurance.
• Enrollment in company 401(k) plan, subject to eligibility requirements.
• Eight paid holidays annually, five sick days, and four personal days.
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information:

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit:

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