Assistant Account Manager - Retail

Assistant Account Manager

Allied Universal, North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, 401K, employee assistance programs, company discounts, perks and more for all full-time positions!

• Under the direction of the Account Manager, this position assists with the coordination of all aspects (technical and managerial) of executing the security contract at the assigned location.
• Assigns work tasks to Security Professionals and directs their work throughout the day.
• Acts as the first direct supervisory contact for shift supervisors (if applicable to site) or for Security Professionals, regarding performance, operations, and department needs.
• Supervises, motivates, coaches and trains Security Professionals.
• Evaluates the work performance of Security Professionals and makes recommendations regarding assignments.
• Ensures that Post Order manual and all other post and training information is properly maintained and updated, and that the Post is properly maintained, cleaned and organized.
• Assists the Account Manager in conducting interviews and evaluating new employees.
• Conducts on-the-job training, in coordination with Shift Supervisors, of new employees assigned to post or when changes to post orders are made, including orientation to the post, review of post orders, routine responsibilities, and how to respond to emergency situations or specific client needs.
• Oversees all reports, logs and pass downs generated by and for the Security Department.
• Distributes communications and other information to Security Professionals at post as directed.
• Manages and supervises all sub-units within the Security Department, such as fire control room, command center, and loading docks as applicable to job site.
• Generates work orders and attached paperwork for extra security coverage requests.
• Responds to minor incidents (internal to Security Professionals and / or external to client location) that occur, ensuring appropriate action is taken, all reports are properly completed, and appropriate parties are notified in a timely manner.
• Identifies personnel problems occurring at posts, such as payroll issues, employee relations complaints or other concerns, and forwards any such issues to Account Manager or Field Supervisor as appropriate.
• Assists with investigations, as directed by Account Manager, Branch Manager or Corporate HR Director, and may write reports of the situation.
• Recommends counseling and/or disciplinary action, including termination, and may administer such actions at specific direction of Account Manager with prior approval from Branch / Corporate HR management.
• Responds to client or site emergencies as they arise, ensuring appropriate communication to Account Manager, Field Supervisor, Branch and / or Regional Manager.
• Maintains positive client / security relationships through frequent tenant / client contact and support.
• Occasionally performs Security Professional type job duties on an as-needed basis by standing post, but not to exceed more than 50% of time in any given workweek.

• Minimum high school diploma or equivalent required.
• Some college education or business classes desirable.
• Minimum 3-5 years of professional-level experience required.
• Prior experience in the security industry, law enforcement and/or military required.
• Experience in scheduling, operations or other functions of security industry a plus.
• Must possess a valid state Guard License, or have applied and subsequently been issued such a license prior to employment.
• Employee must successfully complete a background investigation and a post-offer / pre-employment drug / alcohol test.
• Employee must maintain current active status of Guard License at all times, and carry the license at all times while on duty.
• Driving positions: must possess a valid Driver's License with at least one year of driving experience, a clean driving record (no major violations within last 36 months, no more than 1 accident in last 24 months, no more than one minor moving violation in last 24 months), a minimum level of insurance as required by Company policy, and the ability to safely operate a vehicle required.
• Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines.
• Demonstration of strong customer service orientation required.
• Ability to effectively resolve client issues in a professional and service-focused manner and de-escalate situations before they become hostile or unpleasant required.
• Ability to write effective and concise reports in neat, legible handwriting required.
• Working knowledge of Microsoft Office software and email a…