Lead GSOC Operator, Security Monitoring

Baptist Health is the region's largest not-for-profit healthcare organization, with 12 hospitals, over 29,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence.

For 26 years, we've been named one of Fortune's 100 Best Companies to Work For, and in the  U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 63 high-performing honors.

What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients' shoes ourselves and that shared experience fuels out commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact – because when it comes to caring for people, we're all in.

At Baptist Health, we’re committed to supporting our employees at every stage of their journey, both personally and professionally. Our approach is rooted in a “grow our own” philosophy, designed to help our team members build meaningful, long‑term careers with us, supported by benefits that make a real difference, including:

• Career growth and development opportunities, with clear pathways and ongoing support
• Comprehensive health and wellness resources that go beyond traditional benefits
• A wellness program that can help employees eliminate their medical plan deductible, reducing out‑of‑pocket healthcare costs
• Tuition reimbursement to support continued learning and advancement
• And so much more

Together, these benefits and others reflect our commitment to caring for our people, so they can build fulfilling careers with us while making a meaningful impact every day.

The Global Security Operations Center Lead Operator assists in leading a multi person shift under the direction of the GSOC Supervisor and Manager. The GSOC Lead Operator will act as the subject matter expert in all processes within the GSOC and will provide guidance and make decisions in the absence of a supervisor during assigned shifts. Will assist the GSOC Supervisor in ensuring adequate staffing levels are maintained and with daily team briefings.

Responsible for assisting with the supervision of personnel to include staff development, training, and assigning duties during assigned shifts. Ensures effective monitoring of all security operations including access control, surveillance monitoring and alarm functions. Responsible for assisting the GSOC operators with intake duties and effectively prioritizes and dispatches the appropriate security and/or emergency personnel as dictated by emergency or non‑emergency situations.

In addition to meeting the full range of operational GSOC requirements, Lead Operators will assume responsibility for overseeing all processes and incidents during shifts and will assist the GSOC leadership in ensuring compliance with established guidelines, procedures, and policies. Estimated pay range for this position is $18.69 - $23.74 / hour depending on experience.

• High School,Cert,GED,Trn,Exper.

• Florida Drivers License (Class E Non-Commercial).

• Associates degree is preferred, degree may be substituted with relevant experience.
• Minimum 2 years‘…