Road Captain - Nighttime Security Operations

Job Description Position:
Road Captain

Employment Type:

Full-Time Pay Rate: $18.10 per hour Estimated Annual Compensation:
Approximately $37,648 based on a standard 40-hour workweek

Schedule:

Flexible 40-hour workweek with an established start time; end time may vary based on operational needs Shift: Nighttime Security Operations Additional Compensation:
Flat-rate compensation may be available for approved coverage of open security posts

SMI Security is seeking a reliable, experienced, and bilingual Road Captain to support our nighttime security operations throughout South Florida. The Road Captain is a field-based leadership position responsible for supervising security personnel, conducting site visits, responding to operational issues, and ensuring that SMI's security operations are running effectively throughout the night. We are looking for someone who can operate independently, take ownership of assignments, make sound decisions, and respond quickly when operational needs change.

This is not a desk-only position. The Road Captain will spend a significant portion of the workday driving between client properties, conducting field supervision, checking posts, assisting officers, and addressing operational needs.

• Conduct scheduled and unscheduled inspections of assigned client properties
• Supervise and support Security Officers and field personnel during nighttime operations
• Ensure officers are properly staffed, on post, in uniform, and performing their assigned duties
• Respond to call-outs, staffing issues, client concerns, and other operational situations
• Communicate operational updates to management in a timely and professional manner
• Enforce SMI policies, procedures, rules, and performance standards
• Identify operational problems and take appropriate action to resolve them
• Assist with emergency and unexpected operational situations when necessary
• Maintain professional relationships with Security Officers, Supervisors, clients, and SMI management
• Complete required inspection reports, incident reports, activity reports, and other operational documentation
• Use company technology, mobile applications, GPS/telematics, email, and reporting systems throughout the shift
• Follow instructions from Operations Management and complete assignments without requiring constant reminders
• Provide clear updates regarding completed assignments, unresolved issues, and matters requiring management attention
• Assist with maintaining proper staffing and operational coverage throughout assigned areas
• Occasionally cover open security posts when operationally necessary and approved by management

• Previous supervisory or leadership experience, preferably in the security industry, field operations, or a related environment
• Bilingual English/Spanish communication skills
• Valid Florida Driver License
• Clean driving record with no points
• Reliable transportation
• Strong knowledge of the South Florida area is preferred
• Ability to work independently with limited direct supervision
• Strong communication and interpersonal skills
• Ability to interact professionally with officers, clients, supervisors, and management
• Strong organizational and problem-solving skills
• Comfortable using smartphones, mobile applications, email, GPS/telematics, and electronic reporting systems
• Ability to work nights and adjust hours based on operational needs

This position requires a flexible 40-hour workweek. The position will have an established start time; however, the end of the workday may vary depending on operational needs. Work hours may be adjusted throughout the week, including:
Earlier or later start times, Shorter or longer workdays, Responding to unexpected staffing or operational needs, Assisting with emergencies or time-sensitive situations when necessary. The ideal candidate must understand that field operations can change quickly and must be willing to adjust when business needs require it.

SMI is looking for someone who takes ownership. The Road Captain must be able to receive direction from management, understand the assignment, execute it independently, and provide an appropriate follow-up without needing to be reminded repeatedly. The successful candidate will demonstrate:

• Leadership
• Reliability
• Accountability
• Responsiveness
• Flexibility
• Strong follow-through
• Professionalism
• Sense of urgency
• Problem-solving ability
• Attention to detail

This is a highly active field position.…