Crane Field Service Technician

Brief Description

The Crane Service Technician is a front-line employee with direct customer contact and is a valued, essential part of the company’s success; in addition to technical skills, people skills are vital for effective customer relationship management and decision‑making.

• Perform on site repairs on overhead cranes and hoists at customers’ facility as directed by the Service Supervisor (or Service Manager).
• Responsible for performing planned maintenance and repairs on all types of crane & hoist systems.
• Responsible for responding to emergency break down call outs as directed by the service supervisor. This includes after hours as well as weekend availability.
• Conduct extensive on site electrical, electronic, mechanical and structural troubleshooting to determine the root cause for equipment malfunctions and/or failures and establish the necessary repairs utilizing: visual inspections, testing procedures as well as the appropriate testing equipment.
• Responsible for a basic understanding and working knowledge of all OSHA, ANSI, CMAA, and other codes or regulations pertaining to our crane service industry; must be able to get specific regulations if requested.
• Proficient knowledge of electrical theory for power and controls, mechanical systems of cranes/hoists and simple structure elements.
• Complete daily paperwork accurately and completely; time tickets, service reports, inspection reports, expense reports, and sales lead generation forms.
• Review with the customer all repairs you performed and get their signature on the daily service report indicating their acceptance of proper and completed work.
• Maintain all company equipment and tools in compliance with the manufactures recommendations and certifications, i.e. vehicle, forklifts, man lifts, operating machinery, etc.
• Responsible for keeping a proper stock level of inventory and line stock items on the service vehicle.
• Maintain a stock of the appropriate forms and literature on the service vehicle and be capable of utilizing the proper documentation and forms used by the service department.
• Responsible for maintaining a professional appearance and image at all times.
• Must maintain regular communication with the local office and/or call in a minimum of once per day to the service supervisor.
• Excellent people skills to communicate with inter-company personnel and customers and promote excellent customer relationships at all times.
• Maintain the Quality Assurance Standards.
• Collect, develop and formalize information for proposals of all replacement and repair opportunities and forward to the Service Supervisor or Service Manager.
• Keep training assignments current.
• Perform other duties as assigned.

Education

• A high school diploma, vocational-technical school or crane training program, trade school, equivalent military experience or technical college training program preferred.

Experience and Skills

• At least 2 years in an industrial maintenance environment or equivalent military experience, or the equivalent combination of education and experience is required.
• Industrial HVAC Controls and Automation.
• Previous overhead crane service experience preferred but not required.
• Willingness to stay educated in the crane industry; as cranes become increasingly sophisticated, service techs need to be increasingly computer literate and technologically savvy.
• Valid driver’s license in good standing that meets company requirements.
• Heavy Lifting/Pulling (min 75 lbs.) is generally a part of this type of work and because of the nature of the duties.
• Ability to work at heights greater that six feet of the ground.
• Service technicians standard schedule is 40 hours per week but must have the ability to work varied hours, overtime and on‑call as required to meet customer needs.
• Minimal travel required.
• Requires solid written and verbal communication skills.
• Demonstrated mechanical aptitude.
• Strong analytical, conceptual and planning skills are required.
• Excellent math skills and overall PC literacy (Microsoft Office) are required.
• Must be detail oriented, self‑motivated and disciplined with the ability to multi‑task.
• Must successfully complete a criminal background…