Field Service Technician

Overview

Responsibilities for this role include the following:

• Working Knowledge of Win 10, 11 and iMac, iPad and iPhone devices. Configuring troubleshooting of printers, VC equipment installation, rebuilding OS in laptop and iMacs, hands and feet support and setting up large events for Organization. Ability to lift and move equipment’s from building to building or floor to floor.
• Responsible for troubleshooting, installation, maintenance, and service on designated equipment's, participate in Oncall Rotation support services.
• Service as an escalation point for service issues for designated modalities.
• Shared knowledge and coaching other members of the service team on an on-going basis.
• Responsible for leading installation activities within the assigned area, ensuring safety and quality measures are taken.
• Daily routine checkup of all printers and conference room equipment’s
• Maintenance and disposal of asset and tracking the inventory of the End user devices
• Deployment of EUC devices and Equipment with the defined SLA.
• Troubleshoot and fix issues with laptops, printers and Mobile/Tablet devices (Apple)
• Provide support for larger organization events or training.